Results-driven Chief Executive Officer with forward-thinking approach centred on company success and competitive growth. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
17
17
years of professional experience
Work History
Chief Executive Officer
Cicerello's Employments Services Pty Ltd
01.2017 - 03.2024
Increased company revenue by implementing innovative business strategies and expanding product offerings.
Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
Led successful acquisition of multiple companies, resulting in a larger market share and increased brand recognition.
Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
Cultivated positive company culture, promoting employee engagement and retention through tailored initiatives.
Established key strategic partnerships with industry leaders to enhance business development opportunities.
Managed high-performing teams to execute corporate objectives and drive organizational success successfully.
Spearheaded product innovation efforts, bringing new products to market faster than competitors while maintaining quality standards.
Negotiated favourable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
Championed corporate social responsibility initiatives that enhanced the company's reputation as an ethical business leader within the community.
Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
Enhanced sales performance through strategic planning initiatives, targeted training programs, and effective incentive structures for sales teams.
Directed research and development efforts in alignment with long-term strategic goals to maintain competitive advantage within the industry sector.
Guided mergers and acquisitions activities to expand corporate portfolio while achieving synergistic benefits from newly acquired entities.
Implemented comprehensive risk management strategies to mitigate potential threats and safeguard the company's assets and interests.
Established foundational processes for business operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Directed market expansions to propel business forward, meet changing customer needs.
Analyzed and tracked business metrics (KPIs) and made appropriate adjustments to meet supply and demand needs.
Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Procured and coordinated new resources to achieve sales targets within optimal timeframes.
Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Managed financial, operational and human resources to optimize business performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Initiated strategy to drive company growth and increase market share and profitability.
Formulated and executed strategic initiatives to improve product offerings.
Analyzed industry trends and tracked competitor activities to inform decision-making.
Monitored key business risks and established risk management procedures.
Maintained P&L and shouldered corporate fiscal responsibility.
Oversaw divisional marketing, advertising and new product development.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Devised and presented business plans and forecasts to board of directors.
Founded performance- and merit-based evaluation system to assess staff performance.
Directed technological improvements, reducing waste and business bottlenecks.
Communicated business performance, forecasts and strategies to investors and shareholders.
Managing Director
Twin Fin Seafood Pty Ltd (Restaurant)
08.2019 - 03.2024
Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Optimized resource allocation for improved efficiency and profitability across all departments.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Expanded market presence through successful negotiation of key partnerships and acquisitions.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
Oversaw complex negotiations with suppliers/vendors for favourable contract terms that led to cost savings.
Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored office workflow and administrative processes to keep operations running smoothly.
Introduced new methods, practices, and systems to reduce turnaround time.
Led development of comprehensive business plan to maximize profitability and company performance.
Prepared annual budgets with controls to prevent overages.
Performed statistical analyses to gather data for operational and forecast team needs.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Documented processes and drafted SOPs to comply with regulations and company policies.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Mitigated business risks by working closely with staff members and assessing performance.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
General Manager
Cicerello's Employment Services Pty Ltd
01.2013 - 12.2017
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Cicerello's Employment Services Pty Ltd
01.2010 - 12.2012
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Handled cash accurately and prepared deposits.
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Mentored and motivated team members to achieve challenging business goals.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Counter Person
Cicerello's Employment Services Pty Ltd
01.2007 - 12.2009
Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
Increased sales with upselling techniques and product recommendations based on customer needs.
Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Coordinated with kitchen staff to ensure timely order preparation during peak hours.
Supported store promotions by effectively communicating deals and specials to customers.