Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rishi Malhotra

Marsfield,NSW

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Overview

2
2
years of professional experience

Work History

Senior Waiter

Macelleria
08.2022 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained staff members on use of POS system.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Delivery Driver

Domino's Pizza
02.2022 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Bachelor of Business Admin. -

Macquarie University
Sydney, NSW

High School Diploma -

Pathways School Gurgaon
New Delhi
05.2021

Skills

  • Attentive Service
  • Menu Knowledge
  • Wellness Services
  • Dish Preparation
  • Customer Needs Assessments
  • Task Coordination
  • Accurate Money Handling
  • Service Quality
  • Quality Control
  • Order Accuracy
  • Upselling Techniques
  • Sales Techniques
  • POS System Operations
  • White Glove Service
  • Customer Service and Rapport
  • Operational Efficiency

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Professional Working

Timeline

Senior Waiter

Macelleria
08.2022 - Current

Delivery Driver

Domino's Pizza
02.2022 - 07.2022

Bachelor of Business Admin. -

Macquarie University

High School Diploma -

Pathways School Gurgaon

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Rishi Malhotra