Rishini De Silva
Mont Albert North,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
3
3
years of professional experience
Work History
IT Support Analyst (Remote)
Central Management Services (Pvt) Ltd
Colombo, Sri Lanka
12.2021 - Current
- Support users with software, hardware and network issues.
- Create user accounts and manage access control.
- Monitor helpdesk and respond to incoming tickets to address support needs.
IT intern
ESOFT Metro Campus Head Office
Colombo, Sri Lanka
09.2021 - 12.2021
- Assisted IT team members by crafting project research material for implementation.
- Assisted in analyzing the company's HRIS system's current issues and documented the required upgrades
- Assisted in analyzing the company's career portal's current issues and documented the suggested requirements to upgrade the system
- Assisted by bridging the gap between management team and IT development team
- Prepared and delivered formal presentations of project work to respective departments.
Assistant Computer Systems Manager
Central Management Services (Pvt) Ltd
Colombo, Sri Lanka
02.2020 - 12.2021
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT intern
Scienter Technologies (PTE) Ltd.
Colombo, Sri Lanka
10.2020 - 06.2021
- Assisted IT team members by crafting project research material for implementation.
- Contributed to team-based IT projects
- Analyzed current information and helped develop plans to address needs.
- Helped department set up equipment for meetings, events and operations.
IT Intern
Central Management Services (Pvt) Ltd
Colombo, Sri Lanka
10.2020 - 01.2021
- Supported team needs with research and problem-solving abilities.
- Prepared and delivered formal presentations of project work to respective departments.
- Helped department set up equipment for meetings, events and operations.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
Customer Service Cashier
Care Fresh Dry Cleaners
Camberwell, VIC
06.2018 - 03.2020
- Helped customers complete purchases and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Computer Science - Data Science
Melbourne
Swinburne University Of Technology12.2021
G C E Advanced Level - Commerce
Musaeus College
Colombo 07, Sri Lanka09.2016
G C E Ordinary Level
Mahanama College
Sri Lanka12.2013
Skills
- Great communication skills
- Team player
- Fast learner
- Works well under pressure
- Customer handling
- Time management
- Data visualization
- Statistics
- Web design and development
- ERP systems
Timeline
IT Support Analyst (Remote)
Central Management Services (Pvt) Ltd
12.2021 - Current
IT intern
ESOFT Metro Campus Head Office
09.2021 - 12.2021
IT intern
Scienter Technologies (PTE) Ltd.
10.2020 - 06.2021
IT Intern
Central Management Services (Pvt) Ltd
10.2020 - 01.2021
Assistant Computer Systems Manager
Central Management Services (Pvt) Ltd
02.2020 - 12.2021
Customer Service Cashier
Care Fresh Dry Cleaners
06.2018 - 03.2020
Bachelor of Computer Science - Data Science
Melbourne
G C E Advanced Level - Commerce
Musaeus College
G C E Ordinary Level
Mahanama College