Summary
Overview
Work History
Education
Skills
Clearances
Languages
Certification
Timeline
Generic

Rishita Shah

Modbury Heights,SA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hard working individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Datacom
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Team Member

Donut King
06.2021 - 12.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Bachelor of Nursing -

The Flinders University
Bedford Park, SA
11.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Team Development
  • Problem Resolution
  • Computer Proficiency
  • Complaint Handling
  • Customer satisfaction measurement

Clearances

- Australian Government Security Vetting Agency (AGSVA) 

- Employment Suitability Clearance ( ESC) 

- National Disability Insurance Scheme ( NDIS)

- DHS Working with Children check ( WWCC)

- DHS Aged Care Sector Employment Check

- National Police Check

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Certification

Cardiopulmonary resuscitation ( CPR)

Hand Hygiene

Manual Handling

Bloodsafe Transfusion

The Basics of Infection Prevention and Control

Principal of Infection Prevention and Control


Timeline

Customer Service Representative

Datacom
05.2024 - Current

Team Member

Donut King
06.2021 - 12.2022

Bachelor of Nursing -

The Flinders University

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Rishita Shah