RISHPI GOYAL
Geelong,VIC
Summary
Resourceful and experienced worker offering expertise in customer service, administration, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
Alnabhan Consulting Company W.L.L
04.2022 - 07.2023
- Worked on SIJILAT (Official Website of Bahrain for Business Opening).
- Direct dealing with clients to open businesses and make amendments to their companies.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
Administrative Assistant
Era Projects Real Estate W.L.L
08.2020 - 03.2022
- Creating Quotations for residents for their maintenance work in their apartments.
- Handling maintenance of the common area of the building and update the maintenance supervisor to work if there is any issue.
- Handling petty cash and purchase orders and fuel invoices.
- Handling the record of housekeeping and carwash services for the residents.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for theCEO and department heads in thecompany's voice.
- Executed record filing system to improve document organization and management.
Customer Support Associate
Tech Mahindra
08.2019 - 01.2020
- Provided primary customer support to Swiggy (food ordering app) customers through chat process.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Initiated follow-up phone calls to swiggy drivers concerning food delivery to customers on time.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customers with accurate information for their enquires via chat help.
Analyst
EClerx Services
02.2019 - 07.2019
- Analysing the chats of customer support agent and the customer and audit them as per some parameters.
- Validated results and performed quality assurance to assess accuracy of data.
- Generated reports detailing findings and recommendations.
- Providing feedbacks to CSA as per chat conversations and help them to improve the quality of work.
Customer Support Agent
Ison BPO
10.2018 - 01.2019
- Handled FoodPanda(food delivery app) customers enquires via chat and call.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Business Development Executive
FINALROPE Web Development And Designing Company
03.2018 - 09.2018
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Diploma in Hospitality, Travel, Customer Service - Hospitality, Travel And Customer Service
Frankfinn Institute of Air Hostess Training
Ludhiana, India05.2018
B.Tech (IT) - Information Technology
Bhai Gurdas Institute of Engineering And Technolog
Sangrur, India08.2014
Skills
- Customer Handling
- Self Starter
- Office Administration
- Executive Support
- Microsoft Office
- Listening Skills
- Confidentiality and Discretion
- Problem Resolution
- Interpersonal Communications
- Report Analysis
Accomplishments
- Achieved Employee of the Month for Sep 2021 and Nov 2021 by completing Maintenance project with accuracy and efficiency.
- Supervised team of 12 staff members and got appreciation for best service provider team in terms of Housekeeping and Apartment Maintenace.
Certification
- Travelport Galileo GDS Basic & Advanced Course from Frankfinn Institute.
- PHP 120 Hours (A1 Standard) from Eightfold Infotech.
- Front Office Associate assessment certificate for National Skill Qualification Framework Level 4.
- Udaan-2018- Customer Interaction Program from Frankfinn Institute.
Timeline
Executive Assistant
Alnabhan Consulting Company W.L.L
04.2022 - 07.2023
Administrative Assistant
Era Projects Real Estate W.L.L
08.2020 - 03.2022
Customer Support Associate
Tech Mahindra
08.2019 - 01.2020
Analyst
EClerx Services
02.2019 - 07.2019
Customer Support Agent
Ison BPO
10.2018 - 01.2019
Business Development Executive
FINALROPE Web Development And Designing Company
03.2018 - 09.2018
Diploma in Hospitality, Travel, Customer Service - Hospitality, Travel And Customer Service
Frankfinn Institute of Air Hostess Training
B.Tech (IT) - Information Technology
Bhai Gurdas Institute of Engineering And Technolog
- Travelport Galileo GDS Basic & Advanced Course from Frankfinn Institute.
- PHP 120 Hours (A1 Standard) from Eightfold Infotech.
- Front Office Associate assessment certificate for National Skill Qualification Framework Level 4.
- Udaan-2018- Customer Interaction Program from Frankfinn Institute.
Similar Profiles
KARTHI RAMAMURTHYKARTHI RAMAMURTHY
Senior Project Engineer at Nass Electrical Contracting Company W.l.lSenior Project Engineer at Nass Electrical Contracting Company W.l.l
Ahmed AliAhmed Ali
Chief Accountant at Builtech Contracting Company W.L.L.Chief Accountant at Builtech Contracting Company W.L.L.
Raghul MRaghul M
Process Design Engineer at Gulf Spic General Trading & Contracting Company W.L.LProcess Design Engineer at Gulf Spic General Trading & Contracting Company W.L.L