Rissamae Joy Chua

Customer service

• Maintained work area organization and cleanliness to uphold production levels and safety standards.
• Completed daily checklists for smooth shop operations.
• Coordinated materials for shop needs and field operations at work sites.
• Kept supplies and spare parts organized for upcoming projects and daily use.
• Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
• Operated equipment and tools in full accordance with safety procedures.
• Created successful strategies to develop and expand customer sales.

• I’m Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.

• Maintained dining and food service areas to maximize safety and cleanliness.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Provided exceptional service that reflected restaurant standards and core values.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
• Set tables for upcoming meals by following food service guidelines.
• Maintained presence throughout meals to assist guests with additional food and beverage requests.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Greeted guests with friendliness and professionalism.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Supported serving staff in delivering accurate and well-presented food orders.
• Applied proactive and resourceful nature to create pleasant guest experiences.
• Effectively multitasked within fast-paced environment.
• Backed up cashier staff to process customer orders and payments.
• Executed cash transactions quickly and accurately.
• Stocked displays with new and transferred merchandise.
• Replenished stocking stations with utensils, condiments and napkins.
• Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
• Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
• Created food displays according to established standards and replaced dated products with fresh.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Stocked customer service stations with paper products or beverage preparation items.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Asked customers about meals to assess satisfaction and collect vital feedback.
• Stocked service stations with ice, napkins and straws.
• Removed trays and stacked dishes for return to kitchen after finished meals.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Handled and stored hazardous chemicals safely to prevent injury or illness.
• Reduced cleaning time significantly while maintaining company quality standards.
• Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
• Sanitized frequented areas and equipment using approved supplies.
• Collected trash from floors within hallways, bathrooms and work areas.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Restocked supplies, replacing toiletries, liners and soaps.
• Replenished supply of hand soap, paper towels and other consumables.
• Transported trash and hazardous waste to appropriate disposal area.
• Responded to emergency cleaning requests to meet client expectations.
• Maintained safety protocols through safe handling of equipment and chemicals.
• Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
• Performed and documented routine inspection and maintenance activities to meet client expectations.
• Performed daily dusting, leather and wood surface polishing and wall washing.
• Promoted building security, locking doors and checking electrical appliances for safety hazards.
• Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
• Took rugs and mats from interior floors to beat dust outside of building.
• Buffed tile floors to maintain polished appearance.

• Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
• Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
• Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
• Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
• Replaced expired products and consumable offerings per internal policies.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
• Swept and damp-mopped private stairways and hallways.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Completed more than 10 jobs each while maintaining 100%

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Provided exceptional service to high volume of daily customers.
• Stocked server areas with supplies before, during and after shifts.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Calculated charges, issued table checks and collected payments from customers.
• Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Handled and stored hazardous chemicals safely to prevent injury or illness.
• Operated carpet extractors and floor buffers while adhering to corporate safety measures.
• Reduced cleaning time significantly while maintaining company quality standards.
• Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
• Sanitized frequented areas and equipment using approved supplies.
• Collected trash from floors within hallways, bathrooms and work areas.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Replenished supply of hand soap, paper towels and other consumables.
• Responded to emergency cleaning requests to meet client expectations.
• Maintained safety protocols through safe handling of equipment and chemicals.
• Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
• Performed daily dusting, leather and wood surface polishing and wall washing.
• Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
• Took rugs and mats from interior floors to beat dust outside of building.
• Buffed tile floors to maintain polished appearance.
• Reduced average cleaning time per room by implementing fewest steps system.