Rista Pudasaini
St Kilda
Summary
Proven team player and multitasker, excelled in fast-paced environments at McDonald's and The Graham Hotel, enhancing customer satisfaction and increasing sales through exceptional service and upselling. Skilled in POS operations and problem-solving, consistently recognized for outstanding performance and dedication. Achieved significant sales growth by fostering teamwork and mastering customer service.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
10.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Waitress
The Graham Hotel
06.2023 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
Diploma - Hotel Management
Blue Lotus College
Melbourne, VIC01-2026
Skills
- Customer service
- Strong multitasking
- Teamwork and collaboration
- Greeting guests
- Time management
- Problem-solving
- Clear communication
- Decision-making
- Handling complaints
- Attention to detail
- Point of sale (POS) system operations
Languages
English
Native or Bilingual
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Waitress
The Graham Hotel
06.2023 - 11.2024
Crew Member
McDonald's
10.2022 - Current
Diploma - Hotel Management
Blue Lotus College
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