Client-oriented, self-motivated, and pleasant employee with previous expertise in customer service. I am driven to exceed sales targets by building genuine relationships with the customers and working collaboratively with the team. My prior experience in fast-paced industries demonstrates my ability to work well under pressure and has given me confidence in my communication skills. I strive to provide a great experience by providing high-quality customer service and customer satisfaction excellence, and I would like to enhance my talents while assisting the company's growth.
Work History
Waitress/ Customer Service
SAHARA Restaurant
Sydney, NSW
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
Successful multitask to serve more than one customer at a time and provide a pleasant dining experience
Provided training and monitoring to new staff to maximize performance
Organized and prepared food as needed for completion of recipes
Took responsibility for the clearness of the kitchen including dish washing
Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
Prioritized helping customers over completing other routine tasks in the shop
Answered customers questions about menu and services
Managed efficient cash register operations
Worked efficiency as part of a team to ensure a fantastic outcome of each service.
Greeted customers and provided menus.
Assisted in seating guests at tables or booths.
Took orders for food and drinks and delivered them to guests.
Retail Assistant
Priceline pharmacy
Sydney
Participate in stock management and control
Assist shoppers locate the products and goods they desire
Perform cash processing and card payments
Stock shelves with goods
Answer queries from shoppers
Guide and give advice to customers on product selection
Deal with customer refunds
Keep the store clean and tidy; this includes mopping and hovering
Work within established guidelines with brands
Attach price tags to merchandise
Receive and store stock.
Invoice Analyst
Master powder coating pty ltd
Sydney, Nsw
Reconciled vendor invoices with purchase orders and identified discrepancies.
Verified pricing, quantity, discounts and other terms on invoices.
Researched and resolved invoice-related issues in a timely manner.
Provided support in the development and implementation of internal control procedures over payments and receipts processes.
Communicated effectively with vendors regarding billing inquiries or disputes.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Processed and sent invoices, adjustments and credit memos to customers.
Managed all payments processing, invoicing and collections tasks.
Submitted claims to insurance companies.
Monitored past due accounts and pursued collections on outstanding invoices.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Executed account updates and noted account information in company data systems.
Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Education
Dental Assisting Certificate 3 -
TAFE NSW
12.2019
Diploma of Language And Childcare Education - Diploma of Language And Childcare Edcation
TAFE
01-2007
Skills
Excellent customer service
Creative problem solving
Flexibility
Excellent teamwork
Cultural Awareness
Creativity and ingenuity
Excellent verbal and written communication
Bilingual in [English, Arabic and Assyrian]
Time management
Positive and professional
Menu Memorization
Content Creation
Analytics and Reporting
Photography and Videography
Additional Qualifications
Job fit program - Job Readiness Certificate
Certificate in adherence to school values
Barrister Course Accreditation
Proficiency in computer and email programs
Merit in teacher's excellence and assistance
References
Ghadir Safwan, Teacher, gsafwan@lma.org.edu.au
Gurjit Kaur, Transition Advisor - Miller Technology High School, gurjit.kaur@det.edu.au
Timeline
Waitress/ Customer Service
SAHARA Restaurant
Retail Assistant
Priceline pharmacy
Invoice Analyst
Master powder coating pty ltd
Dental Assisting Certificate 3 -
TAFE NSW
Diploma of Language And Childcare Education - Diploma of Language And Childcare Edcation