Summary
Work History
Education
Skills
Additional Qualifications
References
Timeline
Generic

Rita Diuo

Sydney,NSW

Summary

Client-oriented, self-motivated, and pleasant employee with previous expertise in customer service. I am driven to exceed sales targets by building genuine relationships with the customers and working collaboratively with the team. My prior experience in fast-paced industries demonstrates my ability to work well under pressure and has given me confidence in my communication skills. I strive to provide a great experience by providing high-quality customer service and customer satisfaction excellence, and I would like to enhance my talents while assisting the company's growth.

Work History

Waitress/ Customer Service

SAHARA Restaurant
Sydney, NSW
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
  • Successful multitask to serve more than one customer at a time and provide a pleasant dining experience
  • Provided training and monitoring to new staff to maximize performance
  • Organized and prepared food as needed for completion of recipes
  • Took responsibility for the clearness of the kitchen including dish washing
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
  • Prioritized helping customers over completing other routine tasks in the shop
  • Answered customers questions about menu and services
  • Managed efficient cash register operations
  • Worked efficiency as part of a team to ensure a fantastic outcome of each service.
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.

Retail Assistant

Priceline pharmacy
Sydney
  • Participate in stock management and control
  • Assist shoppers locate the products and goods they desire
  • Perform cash processing and card payments
  • Stock shelves with goods
  • Answer queries from shoppers
  • Guide and give advice to customers on product selection
  • Deal with customer refunds
  • Keep the store clean and tidy; this includes mopping and hovering
  • Work within established guidelines with brands
  • Attach price tags to merchandise
  • Receive and store stock.

Invoice Analyst

Master powder coating pty ltd
Sydney, Nsw
  • Reconciled vendor invoices with purchase orders and identified discrepancies.
  • Verified pricing, quantity, discounts and other terms on invoices.
  • Researched and resolved invoice-related issues in a timely manner.
  • Provided support in the development and implementation of internal control procedures over payments and receipts processes.
  • Communicated effectively with vendors regarding billing inquiries or disputes.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Managed all payments processing, invoicing and collections tasks.
  • Submitted claims to insurance companies.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Executed account updates and noted account information in company data systems.
  • Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.

Education

Dental Assisting Certificate 3 -

TAFE NSW
12.2019

Diploma of Language And Childcare Education - Diploma of Language And Childcare Edcation

TAFE
01-2007

Skills

  • Excellent customer service
  • Creative problem solving
  • Flexibility
  • Excellent teamwork
  • Cultural Awareness
  • Creativity and ingenuity
  • Excellent verbal and written communication
  • Bilingual in [English, Arabic and Assyrian]
  • Time management
  • Positive and professional
  • Menu Memorization
  • Content Creation
  • Analytics and Reporting
  • Photography and Videography

Additional Qualifications

  • Job fit program - Job Readiness Certificate
  • Certificate in adherence to school values
  • Barrister Course Accreditation
  • Proficiency in computer and email programs
  • Merit in teacher's excellence and assistance

References

  • Ghadir Safwan, Teacher, gsafwan@lma.org.edu.au
  • Gurjit Kaur, Transition Advisor - Miller Technology High School, gurjit.kaur@det.edu.au

Timeline

Waitress/ Customer Service

SAHARA Restaurant

Retail Assistant

Priceline pharmacy

Invoice Analyst

Master powder coating pty ltd

Dental Assisting Certificate 3 -

TAFE NSW

Diploma of Language And Childcare Education - Diploma of Language And Childcare Edcation

TAFE
Rita Diuo