Summary
Overview
Work History
Education
Skills
Linguisticabilities
Awards
References
Hobbies and Interests
Timeline
Generic

Rita ELIAS

Mernda,Australia

Summary

Highly ambitious, self-motivated, reliable, and loyal employee. I have 14 years of experience in the same field. Clinical background as a dental assistant for almost a year. Had a practice management diploma to enhance my experience. During those years of experience, I had multiple roles starting from Dental assistant for only a year, then Junior receptionist, Senior Receptionist, Treatment planner and coordinator for general and orthodontics treatment, Assistant Practice Manager, and a Practice manger. I’m flexible to work in any of the above roles according to the workplace needs. Committed to bring dedication, hard work, responsibility, and accountability to the job. Experience in direct patient care, routine laboratory tasks, creating and updating patient records. Managing multiple accounts for the Saudi Embassy cultural mission, pediatrics department and clinic debtors account in addition to the clinical material and office data. I always put patients first, tailoring care plans to each person’s unique needs. When a patient walks into the room, I want them to feel like they're the most important person there. I'm passionate about dentistry and continuously seek opportunities to learn and improve my skills. I dedicate the necessary time and effort to provide top-notch care. I also believe in creating a fun and collaborative environment with my team, making the experience enjoyable for both patients and staff. Going the extra mile is essential to me, and I understand that patient care extends beyond the clinic visit. Aftercare is crucial, and I strive to ensure our patients feel supported every step of the way. Strong knowledge of dental software’s such as Oasis, D4W, and Core practice software. Excellent customer services and problem solving. Adapt competently to follow dentists / Managers instructions precisely with patients. I look forward to becoming a proactively unique team player who will invest nothing but the best. I believe it’s all relying on good organization and teamwork. From the front office staff to the hygienist to the dental assistant to the dentist, everyone needs to work together and in an organized way. This ensures that the practice runs smoothly, and patients get the best care possible. If someone doesn’t follow the systems in place, it could interrupt the dental office rhythm. Disorganization can create unnecessary confusion and slow down what should be routine processes.

Overview

25
25
years of professional experience

Work History

Assistant practice manager / administrator

Dental one group
11.2022 - Current
  • Run huddle every morning with reception and clinical team
  • Staff daily plan and task distribution
  • Daily book review to prevent any upcoming concerns
  • Call allocation and delegation (from call list, ITX and Cancellation list)
  • Monthly call allocation report for management
  • Ensure staff are on track throughout the day
  • Complaint management
  • Daily Debtors review and weekly debtors’ cross reference for any update
  • Third party payment reconciliation (pay advantage, Humm, CDBS, DVA, VEDS, VGDS, direct debit and any other incoming payment)
  • Unallocated deposits report weekly
  • Un-invoices report daily
  • Terminals pre-settlement spot check few times a day
  • End of day banking reports
  • On top of my emails and the company email and all sort of external communication channels such as slack, teams, google enquires and online requests
  • Manage rostering on Tanda and cross reference with current rostered staff
  • Daily timesheet approval
  • Lab invoices and statement cross reference and approval
  • Managing partially the google account
  • Run training and upskilling sessions with the team regularly
  • Run through inductions and documentations for new starters
  • Twice a week banking and daily cash balance
  • Run a monthly clinical note audit
  • Expenses report (labs and third-party payment plans)
  • Treatment coordinator and facilitator
  • Make sure to be always available for my team
  • Run regular meetings with management to catch up and feedback

Assistant practice manager

Smile Works Dental
05.2022 - 11.2022
  • Payment allocations
  • Lab statement cross reference
  • Referral sources report
  • Accounting inv/receipts report
  • Debtors
  • Unallocated deposits
  • Cerec/expense categories report
  • Products for sale report
  • Item performance for the practice and by provider
  • Appointment book cancellation
  • KPI tracker
  • Financial tracker
  • Petty cash tracker
  • OHT KPI tracker

Senior receptionist

Smile Solutions
09.2016 - 05.2022
  • Managing multiple accounts
  • Saudi Embassy cultural mission account
  • Facilitating consult appointments by translating with both specialist and general department
  • Go through treatment plans and help with submitting TXP to the SACM
  • Follow on GOP received and book appointment accordingly
  • Ensure that there is enough funds and valid GOP before and after each appointment
  • Submit payment and paperwork to the SACM afterward
  • Follow up on payment
  • Coordinate with the embassy and practice in case of any miscommunication or errors
  • Pediatrics department
  • Booking theatres and secure a spot for the rest of the year
  • Booking anesthetists
  • Co-ordinate with parents, sending them all relevant paperwork and information, making sure they are feeling safe and secure
  • Follow up on payment 2 weeks in advance and send invoices afterward with any alteration which might happen on the day
  • Book a review appointment
  • Clinic debtors account
  • Debtors follow up
  • Offering payment plan or any sort of agreement to settle accounts
  • Send it to debtor collector
  • Follow up outcomes
  • Third party accounts
  • Prepare and mail billing statements
  • Arrange supporting documents for insurance claims
  • Worked on TATA and Fullerton insurance
  • Training newbies

Practice Manager

Maven dental Brunswick
04.2010 - 09.2016
  • Responsible for reception activities – as mentioned below
  • Completion of daily banking and reconciliation processes
  • Monitor, record, and analyses practice KPI’s
  • Completion and submission of banking end of month (EOM) and practitioner payment reports to Maven Dental Group recourse Centre
  • Correction of administrative and reporting errors
  • Supervision and training of support staff
  • Responsible for the practical application of Human Resource requirements such as recruitment, performance appraisals, performance management, OH&S etc
  • Implementation of policies and procedures as directed by MADG/RC
  • Print out the list of patients with Incomplete treatment and fill the appointment book
  • Print out the recalls weekly/monthly and contact patient to arrange routine check-ups
  • Print out aged debtors list and implement strategies to improve figures
  • Management of patient experience and response to patient feedback
  • Responsible for roster coordination and management of staff costs
  • Oversee and assist in administrative support activities such as filing, word processing, recalls etc
  • Order and monitor supplies
  • Management of supplier invoices and supply authorized invoices to DPRC
  • Responsible for the practice credit card expenditure and reconciliation
  • Run meetings, participate in directed training, performance appraisals and directed development programs
  • Ensure Occupational Health and Safety protocols are followed
  • Adhere to all organizational policies and procedures as outlined in the employee manual and other communication documents that may change from time to time
  • Help in accreditation paperwork
  • Undertake any other reasonable duties to assist the practice as directed
  • Manage shortage of staff by liaising with temp agencies

Medical receptionist

Lotus Medical Centre
08.2013 - 11.2014
  • Welcome patients with professionalism
  • Maintain excellent attire and mannerism
  • Answer all telephone calls
  • Always be alerted for any emergency
  • Organize doctor’s appointments
  • Receive, stamp, scan, and file incoming faxes into patient’s files
  • Create new files for new patients
  • Call patients for their incoming results
  • Validate patient’s Medicare, concession, and health care cards
  • Confirm the next day’s appointments
  • Deal with cancellations in accord with Practice Policy
  • Update patient records as required
  • EFTPOS reconciliation
  • Banking (cheques and cash)
  • Ensure new patients have all required information entered the computer system, scan their medical history form, and then shredded
  • If the patient does not speak English, help them fill out the form with visual aids and signs
  • Always check doctors’ rooms / patient’s beds are tidy and clean in the beginning and the end of the day
  • Closing the practice: closing banking, pathology collection, day sheet for each practitioner, changing rubbish bins

Receptionist

Maven dental Brunswick
08.2010 - 05.2011
  • Ensure the appointment book is always full one week (7 days) ahead
  • Ring patients on the standby list
  • Ring PC patients
  • Ring patients booked in later in the week and bring forward
  • Confirm the next day’s appointments
  • Deal with cancellations in accordance with the practice policy
  • Answer telephone calls
  • Update patient records as required
  • EFTPOS reconciliation
  • HICAPS reconciliation
  • Banking (cheques and cash)
  • Ensure new patients have all required information entered the computer system, scan their medical history form, and then shredded
  • If the patient does not speak English, help them fill out the form with visual aids and signs

Tourism consular – MICE department

Excel Travel Egypt
06.2008 - 12.2009

Senior Tour Operator

Creative Travel International
05.2006 - 06.2008

Executive secretary and Office Manager

Modern Education School
08.2005 - 04.2006

System administrator

Sylvia Tours Egypt
12.1999 - 08.2005

Education

Diploma of Management -

Upskilled Innovation in Education
Melbourne
01.2012

Bachelor of Science (B.Sc.) - Tourism Studies

Helwan University Faculty of Tourism and Hotel Management
Cairo
06.1999

Skills

Linguisticabilities

full professional proficiency, full professional proficiency, limited working proficiency

Awards

  • Work with excellency service for 5 years award, Smile Solutions
  • Accreditation for Introductory Dental Practice Accreditation, 05/16-05/18
  • Employer of the month, Maven dental group
  • Infection control certificate, 09/11
  • First aid and CPR certificate, need renewal
  • Certificate of attendance of software of excellence, 06/14
  • Certificate of attendance of practice managers conference, 2011-2015

References

Details of references will be provided upon request.

Hobbies and Interests

  • Organising and filling
  • Socialising
  • Problem solving
  • Travelling
  • Watching movies
  • Listening to and Spreading God’s word

Timeline

Assistant practice manager / administrator

Dental one group
11.2022 - Current

Assistant practice manager

Smile Works Dental
05.2022 - 11.2022

Senior receptionist

Smile Solutions
09.2016 - 05.2022

Medical receptionist

Lotus Medical Centre
08.2013 - 11.2014

Receptionist

Maven dental Brunswick
08.2010 - 05.2011

Practice Manager

Maven dental Brunswick
04.2010 - 09.2016

Tourism consular – MICE department

Excel Travel Egypt
06.2008 - 12.2009

Senior Tour Operator

Creative Travel International
05.2006 - 06.2008

Executive secretary and Office Manager

Modern Education School
08.2005 - 04.2006

System administrator

Sylvia Tours Egypt
12.1999 - 08.2005

Diploma of Management -

Upskilled Innovation in Education

Bachelor of Science (B.Sc.) - Tourism Studies

Helwan University Faculty of Tourism and Hotel Management
Rita ELIAS