Rita Francese
Campbelltown,SA
Summary
- Highly motivated professional who demonstrates ability to develop and implement successful plans of action to address individual needs. Committed to helping individuals.
- Proficient in both written and verbal communication, adept at crafting detailed case plans, thorough case notes, well-structured letters, and various forms of correspondence.
- Detail-oriented team player with strong organisational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
- Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
- Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
23
23
years of professional experience
Work History
Learning & Development Coordinator
Adelaide Beauty School
09.2018 - 03.2022
- Created learning development strategy roadmap and understood key business and customer training objectives.
- Designed and facilitated training courses, aligning new learning development and solutions to organisation's strategic goals, mission and vision.
- Gathered and organised supplementary material to support structured lessons.
- Recorded and edited videos for use in later courses or by remote learners.
- Enhanced customer satisfaction by responding promptly to enquiries and addressing concerns professionally.
- Designed and facilitated training courses, aligning new learning development and solutions to organisation's strategic goals, mission and vision.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Housing Officer, Community Housing
CHL Ltd
03.2022 - Current
- Address housing concerns promptly and efficiently to improve tenant satisfaction.
- Achieve positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinate essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provide crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocate for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- General Tenancy Officer duties, managing over 120 properties including conducting and performing inspections, rent reviews and other related tasks.
Housing Officer, State Govt
Housing SA
02.2001 - 07.2016
- Conducted home and apartment inspections to identify safety issues and needed repairs, together with necessary ongoing monthly inspections.
- Negotiated with landlords and real estate agents to obtain vacant properties for clients with histories of homelessness, mental illness and substance abuse, by providing direct, hands-on support services.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness numbers and advocating on behalf of clients.
- Tracked and monitored rental payments for over 300 tenants using mainframe systems.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
- Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
Education
Cert IV Business & Entrepreneurship - Cert IV Life Coaching
Life Coaching Academy
Online 2022
Propery Management -
Entry Education
Melbourne, VIC2021
Cert IV Training & Assessment -
TAFE
Adelaide, SA2016
Cert IV Community Services -
Swinburne University of Technology
Melbourne, VIC2013
Skills
- Planning, Coordination and program development
- Learning Management Systems knowledge
- E-Learning Design
- Organisational Development
- Negotiation and Interviewing skills
- Procedure Manual Writing
- Course Materials Development
- Workshop coordination and delivery
- Current Police, NDIS and Working with Children's check
Work Referees
Ms Isolina Prosperi-Porta
Housing Officer Team Leader SAHA
Tel: 0457 296 134
Ms Rachel Chester
Configuration Analyst
Lockheed Martin Australia
Tel: 0432 169 515
Ms Stephanie O'Toole
Curriculum & Instructional Designer
Adelaide Beauty School
Tel: 0409 304 583
Timeline
Housing Officer, Community Housing
CHL Ltd
03.2022 - Current
Learning & Development Coordinator
Adelaide Beauty School
09.2018 - 03.2022
Housing Officer, State Govt
Housing SA
02.2001 - 07.2016
Cert IV Business & Entrepreneurship - Cert IV Life Coaching
Life Coaching Academy
Propery Management -
Entry Education
Cert IV Training & Assessment -
TAFE
Cert IV Community Services -
Swinburne University of Technology
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