Rita Karagiannis
45 Whistler Crescent, Point Cook,VIC
Summary
I am a dedicated and passionate customer-oriented sales professional with more than 13 years of experience. I have developed very loyal customer relationships over this time. I have a track record when it comes to achieving targets for sales growth. I am a highly-motivated employee with desire to take on new challenges and value having a growth mindset. I have a strong worth ethic, adaptable and have exceptional interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Group Account Director
IVE Group
Melbourne, VIC
07.2019 - Current
- Part of the Victorian leadership team, reporting into the Chief Customer Officer
- Overseeing the management of a territory sales team consisting both of account managers and implementation managers.
- Lead and be accountable for consistently achieving sales and profit targets through growing profitable revenues within the sales team's existing portfolio of customers as well as supporting the team with new business growth strategies and opportunities
- Maintain an active sales pipeline that is fit for purpose to meet the required sales growth
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Assist in creating annual budgets for all Victorian accounts
Board Member
Women in Print Australia
Melbourne, VIC
10.2021 - Current
- Victorian Patron for Women in Print Australia who are a collaboration of women across the print communications industry. WIP acts as a support team offering opportunities to network whilst benefiting women from all walks of life, in and around the print industry.
- Developed and organised annual breakfast series which is WIP's signature annual event with approx 200 attendees in Melbourne.
- Developed and implemented strategies to secure corporate sponsorships.
- Provide strategic direction to the organisation by setting goals and objectives.
- Developed and organised networking and fundraising events.
Account Manager
SEMA Operations
Melbourne, VIC
07.2011 - 07.2019
- Relationship management of key high value corporate clients in finance, utilities, automotive and insurance/superannuation
- Receive campaign briefs and creative and provide input, recommendations and expertise to the client and their agencies for optimum campaign delivery (inclusive of all channels DM, eDM and SMS)
- Coordinate and present pricing, quotes and proposals.
- Achieve sales revenue and business growth within existing client portfolio.
- Achieve stretch targets by obtaining new clients and new opportunities through existing accounts.
- Escalation point of issues regarding clients within portfolio
- Monitor and report on the client ‘s Service Level Agreements in accordance to client contracts
- Coordinate monthly and quarterly review meetings and any compliance / contractual meetings with clients.
- Ensure timely progression of opportunities and recording of progress using Salesforce CRM
- Develop and present innovation opportunities
Acting Client Services Manager
SEMA Operations
Melbourne, VIC
03.2009 - 03.2010
- Ensure that client expectations are known, communicated effectively internally, monitored, achieved and met by Client Delivery team
- Responsible for cost to serve of delivery team
- Manage the recruitment, performance and learning and development of client delivery team members
- Promote cross-skills and information flow within the team to ensure the end-to- end process is streamlined and optimal
- Ensure the Service Level Agreements between Clients and SEMA are adhered to.
- Measure and manage key performance indicators for the business
Performance Analyst
SEMA Operations
Melbourne, VIC
03.2008 - 03.2009
Client Relationship Manager
SEMA Operations
Melbourne, VIC
01.2006 - 07.2007
Client Services Representative
SEMA Operations
Melbourne, VIC
02.2005 - 01.2006
Analyst Programmer
SEMA Operations
Melbourne, VIC
02.2003 - 02.2005
Education
Bachelor of Business - Information Systems - Information Technology
Victoria University
Melbourne, VIC12.2002
High School Diploma -
Marian College
Sunshine West, VIC12.1998
Skills
- Client Relationship Building and Retention
- Solution Selling
- Territory Sales Management and Leadership
- Sales Planning and Implementation
- Stakeholder Management
- Digital Transformation
- Sales Tracking and Reporting
- Contract and SLA Management
Languages
English
Greek
Accomplishments
- Delivered sales growth for Victorian site from $50mil in FY22 to a $52.5mil business in FY23.
- Designed and facilitated 2023 and 2022 National Sales conference.
- Developed and mentored both Account Managers and Implementation Managers
- Being a trusted advisor to our clients
- Helped many businesses transition from physical to digital channels
- Integral in SEMA Operations being awarded as NAB's Supplier of the Year for Innovation in 2014 for the implementation of Salesforce Marketing Cloud within NAB's business.
- Consistently maintained high customer satisfaction ratings.
Certification
- Mental Health First Aider - 2023
- Mini MBA, Australian Institute of Management - 2023
- Customer Engagement and Loyalty Education, Australian Loyalty Association - 2022
- LeaderFactor, 4 Stages of Psychological Safety - 2022
- Sandler Sales Mastery, Sandler Selling - 2020
Timeline
Board Member
Women in Print Australia
10.2021 - Current
Group Account Director
IVE Group
07.2019 - Current
Account Manager
SEMA Operations
07.2011 - 07.2019
Acting Client Services Manager
SEMA Operations
03.2009 - 03.2010
Performance Analyst
SEMA Operations
03.2008 - 03.2009
Client Relationship Manager
SEMA Operations
01.2006 - 07.2007
Client Services Representative
SEMA Operations
02.2005 - 01.2006
Analyst Programmer
SEMA Operations
02.2003 - 02.2005
Bachelor of Business - Information Systems - Information Technology
Victoria University
High School Diploma -
Marian College
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