Rita Keen
Carrum,VIC
Summary
A hardworking and reliable sales assistant with a strong ability connecting with customers. Offering experience in both womens and childrens fashion. Organised and punctual team member with 7 years retail experience to go along with over 10 years nursing. With a love of womens fashion, I'm now seeking a challenging position in which to utilize my skills to their full potential.
Overview
27
27
years of professional experience
Work History
2IC
Proud Poppy Clothing
07.2022 - 01.2024
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Fostered a positive work environment by promoting teamwork and open communication channels.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- All tasks listed under previous retail jobs
Retail Store Manager
Ollie’s Place
07.2022 - 08.2022
- Opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Liaised with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Represented the store in a positive and professional manner.
- Maintained weekly budgets in excess of $20,000 per week.
- All tasks listed under previous casual employment.
Casual
Ollie’s Place
09.2019 - 06.2022
- Completed daily checklists for smooth shop operations.
- Assisted customers with finding correct sizes for garments and showed accessories to complete outfits.
- Received items and orders and checked items for quality and accuracy against documentation.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about offers, policies, restrictions and refund policies.
Retail Store Manager
Belle Cose Clothing and Accessories
09.2017 - 07.2019
- Greeted and directed customers
- Provided customer service
- Provided styling advice and guidance on product selection
- Liaised with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Represented the store in a positive and professional manner.
- Save multiple customers at once in a stressful environment.
- Dealt with customer complaints.
- Completed cash, credit and Afterpay sales accurately.
- Processed exchanges and refunds.
- Worked with in established guidelines.
- Assisted in purchasing of stock.
- Assisted in maintenance of the website.
- Merchandise the store regularly.
Stay at Home Mum
My 3 kids ♥️
07.2008 - 08.2017
Registered Nurse, Medical-Surgical Unit
St. John of God Hospital
06.2006 - 08.2008
Registered Nurse Division 2
Southern Health
01.1997 - 01.2006
Education
Advanced Certificate in Nursing - Nursing
Swinburne University of Technology
Prahran Victoria 11.1996
VCE -
Chandler Secondary College
Keysborough Victoria 12.1990
Skills
- Resourceful nature
- Friendly and outgoing
- Excellent Customer service skills
- Highly motivated
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Staff training and development
- Team-oriented but also able to work independently
- Reliable and flexible
- Accurate cash handling
- Outstanding communication skills
- Strong work ethic
Timeline
2IC
Proud Poppy Clothing
07.2022 - 01.2024
Retail Store Manager
Ollie’s Place
07.2022 - 08.2022
Casual
Ollie’s Place
09.2019 - 06.2022
Retail Store Manager
Belle Cose Clothing and Accessories
09.2017 - 07.2019
Stay at Home Mum
My 3 kids ♥️
07.2008 - 08.2017
Registered Nurse, Medical-Surgical Unit
St. John of God Hospital
06.2006 - 08.2008
Registered Nurse Division 2
Southern Health
01.1997 - 01.2006
Advanced Certificate in Nursing - Nursing
Swinburne University of Technology
VCE -
Chandler Secondary College
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