Overview
Work History
Timeline
Generic

Rita Lancaster

Mill Park,VIC

Overview

18
18
years of professional experience

Work History

Customer Service Support

Baptcare
Camberwell, Vic
2019 - Current
  • Delivered optimal administrative, customer service and case management support.
  • Communication with clients on a daily basis to assist with budget enquiries, Purchase orders, Reimbursements, service delivery, feedback/incidents, equipment purchases, allocating taxi vouchers and welfare checks.
  • Creating new client files and setting up their budget in carelink+ as well as monitor existing client files and budgets.
  • Processing and reconciling invoices and purchase orders.
  • Liaising with Baptcare Suppliers.
  • Communicating daily with multiple care consultants.
  • Responding to initial requests and changing customer needs within expected timeframes.
  • Providing inputs on the care needs of clients in consultation with Care Managers.
  • Experience in all facets of rostering in a large organisation.
  • Experience in communicating with a number of stakeholders (internal and external).
  • Experience of rostering and customer databases, including CareLink+.
  • Supports and Maintain the effective marketing and promotion of Baptcare services to customers and family.

Reception/Administrative Assistant

DPVHealth
Epping, Victoria
12.2007 - 10.2019
  • Answering incoming telephone calls, dealing with queries, and booking appointments.
  • Forwarding calls to appropriate personnel or business group.
  • Maintain and entry of information on Data Base System including Trakcare, Titanium, VHIMS and TRIM.
  • Providing administrative support to Senior Receptionist, Clinicians, Intake and Client Services.
  • Receipting of payments – cash and electronically and balancing at the end of the night.
  • Clean and maintain notices and 0printed material in the reception area.
  • Maintain filing system.
  • Organising outgoing mail.
  • Greeting clients and directing to the appropriate areas.

Receptionist/Customer Service

Keysolutions
Epping, Victoria
09.2005 - 08.2006
  • Answer incoming telephone calls, determine purpose of caller and forward to appropriate personnel or business group.
  • Greet visitors/clients and provide information as requested.
  • Maintain security of the reception and open access areas.
  • Organizing incoming and outgoing mail.
  • Managing diary for Site Manager.
  • Knowledge of DEWR and EA3000Systems.
  • Assist clients with retieval of information, update information on database.
  • Provide administration support to Site Manager and business areas.
  • Maintain filing system.

Timeline

Reception/Administrative Assistant

DPVHealth
12.2007 - 10.2019

Receptionist/Customer Service

Keysolutions
09.2005 - 08.2006

Customer Service Support

Baptcare
2019 - Current

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Rita Lancaster