RITA LEFAU
Northcote,VIC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Youth Justice Worker Custodial – Unit Supervisor
Parkville Youth Justice Precinct, Department of Justice and Community Safety
01.2022 - Current
- Provide day-to-day management of a youth justice custodial unit, and provide direction and supervision to staff, clients and the activities undertaken across the course of the shift, including shift handover and reports to line managers
- Provide care, supervision, safety, and support for young people in custodial facilities
- Lead unit staff through the process of dynamic risk assessment to inform unit-based functioning and the proactive identification and management of risk, and coach/monitor staff situational awareness and engagement in a continual process of dynamic risk assessment
- Ensure that an appropriate standard of care, supervision, safety and support of clients is provided
- Provide leadership and positive role modelling for staff in managing clients displaying challenging and difficult behaviour in a professional and supportive way
- Ensure staff provide and maintain a safe and secure environment in the unit and across the centre
- Ability to effectively manage the challenging behaviours of young people
- Help provide young people in custody develop healthy routines, skills, perspectives, confidence, and self-respect to get their lives back on track
- Be a role model for young people to establish pro-social behaviors, achieve goals, and positive peer and family relationships so they become constructive members of the community
- Provide a safe and secure environment for the benefit of young people, staff, and the precinct.
Case manager
Ministry Of social development
01.2017 - 01.2022
- Helping families with low income or no income
- Financial assistance with range of benefits and payments available
- Help people find work, return to work or become more independent
- Find housing for people – accommodation costs, advice on public housing, moving houses or any housing issues
- Develop financial assistance with released prisoners – steps to freedom, clearing warrant to arrest and re-establishment assistance
- Working alongside MSD employment – job referrals, updated CV, pathways to employment
- Working alongside MSD and housing providers – Referrals for assessment, referrals to housing providers and emergency housing
- Working alongside MSD youth services – referrals for financial assistance and providing financial assistance
- Write reports, case notes and recommendations
- Give emergency assistance and support in a crisis
- Present seminars
- Receptionist.
Patient Services Coordinator
Auckland City Hospital – Haemotology
01.2016 - 01.2017
- Assist in the smooth running of the outpatient clinics by completing administrative tasks as required
- Support clinicians with administrative work as required
- Maintain accurate and up to date documentation, including operating procedures
- Create required documentation, presentations and complete standard forms in a timely manner using established procedures
- Ensure that appropriate levels and standards of customer service are delivered
- Receive enquiries, by telephone or in person, and take appropriate action or escalate as necessary
- Make and later patient appointments as necessary
- Keep filing systems up to date
- Log relevant facilities requests as advised by staff and obtain approval from relevant Managers/Team Leaders.
Education
No Degree - Youth Justice
Justice And Community Safety
Skills
- SAP
- CMS
- Swiftt
- CRIS
- Microsoft Dynamics
- Planning board
- Xero
- Staff management
- Reports
- Fair dealing & ethics
- Accounts payable
- Microsoft word, excel, PowerPoint, publisher
- Resource Management
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Workplace Safety
- Decision-making capabilities
- Training and mentoring
- Safety understanding
- Goal Setting and Achievement
- Product Knowledge
- Continuous Development
- Relationship Building
- Team building
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Staff Development
- Decision-Making
- Work Planning and Prioritization
- Hiring and Training
- Training and Development
- Staff Training
- Task Delegation
- Scheduling and Coordinating
- Organizational Skills
Attributes
- Knowledge of, and experience working with multicultural peoples, their families, and communities
- Ability to apply an understanding of adolescent development and the issues impacting young people
- Ability to effectively manage the challenging behaviours
- Ability to create a safe and rehabilitative environment
- Ability to treat all people with respect regardless of background
- Ability to be sensitive to all people concerns and issues
- Good interpersonal and public relation skills
- Ability to be a professional influence in challenging situations
- Organised and highly motivated in producing good results
- A high level of customer service experience
- Strong oral and written communication skills
- Understanding of basic math skills
- Strong working knowledge of Microsoft word, excel (spreadsheets)
- PowerPoint, access, internet, email
- Able to work computerised accounting software COMACC and sage, sales force, CMs, swift and the ability to learn in-house software
References
Available as per request
Training
- Justice and community safety, 2022-01-01, 2024-01-01
- Youth Justice Certificate Level 4
- Ministry Social Development, 2020-01-01
- Certificate in Achievement – Competency in case management
- Certificate of Attainment – First Aid, HLTAID011 – Provide First Aid, HLTAID010 – Provide basic emergency life support, HLTAID009 – Provide cardiopulmonary resuscitation
Timeline
Youth Justice Worker Custodial – Unit Supervisor
Parkville Youth Justice Precinct, Department of Justice and Community Safety
01.2022 - Current
Case manager
Ministry Of social development
01.2017 - 01.2022
Patient Services Coordinator
Auckland City Hospital – Haemotology
01.2016 - 01.2017
No Degree - Youth Justice
Justice And Community Safety
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