Rita Lim Boucher
Bathurst
Summary
Diligent cruise specialist with strong a foundation in travel planning and customer service. Successfully facilitated numerous travel arrangements, ensuring client satisfaction and seamless experiences. Demonstrated proficiency in itinerary creation and problem-solving in dynamic environments.
Overview
23
23
years of professional experience
Work History
Cruise & Travel Consultant
Travel the World
07.2014 - Current
- Answering inbound telephone enquiries from travel agents
- Quoting, booking, amendments and cancellations is the major part of my current role
- Data Entry and general office duties
- Invoicing bookings to travel agents
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Collected, handled and documented payments for travel services and associated feels.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Wholesale Cruise Consultant
Flight Centre Ltd
12.2012 - 05.2014
- Developed strong relationships with clients, leading to repeat business and referrals.
- Maintained comprehensive records of client interactions using CRM software, streamlining communication within the team.
- Regularly attended industry events and conferences to stay current on trends and developments in the cruise sector.
- Provided ongoing support to clients throughout their cruise experience by resolving issues quickly and efficiently.
- Liaised effectively with various departments within the company, such as operations or finance, ensuring smooth coordination of all aspects related to client bookings.
- Enhanced customer satisfaction by providing personalized cruise recommendations based on individual preferences.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Caregiver
The Salvation Army
02.2011 - 01.2012
- Caring for the elderly and disabled
- Ensuring people have taken medication
- Ensuring people have been fed or preparing meals
- Showering and dressing
- General housekeeping
Princess Cruises Reservations Consultant
Carnival Australia
12.2007 - 01.2010
- Answering inbound telephone enquires
- Assisting other departments with callouts to passengers and Travel Agents
- Data Entry
- Creating bookings for Travel Agents and direct passengers
- Princess Information email inbox
- Seconded in other departments to help with their workload
- General Office duties
Community Broadcaster/ Promotions Coordinator
Classic Hits, Ashburton NZ
01.2007 - 09.2007
- As Community Broadcaster, my role included voicing, writing, producing and editing commercials
- I read the local news in the morning 5 days a week
- I also assisted other staff members with daily duties within the station
- As Promotions Coordinator, it was my responsibility to try and source free merchandise for the listeners
- I also set up a little promotion in association with our local Whitcoulls store
- Listeners had to fill out an entry form and simply answer a question in association with the sale that Whitcoulls was having at the time
- The lucky person won a $200 prize pack from Whitcoulls
- I was also involved with setting up and executing various other events within the local community for the station involving the public
- I also hosted a local bachelor competition, which went very well
- With that I showed my public speaking skills and came up with challenges that the bachelors were to take part in
- There was a variety of different activities for the bachelors to take part in
- On the very last night, we held an auction to raise money to benefit the local volunteer fire-fighters
- I was also asked to be a judge at a local talent competition
Music Researcher
The Radio Network
11.2006 - 01.2007
- I was employed as a Music Researcher for The Radio Network working in the Call Centre conducting surveys
Lighting Consultant
Lighting Direct
01.2005 - 12.2005
Factory Worker
01.2005 - 12.2005
- Packing seafood
Lighting Consultant
Lighting Plus
01.2004 - 12.2004
Cashier
The Warehouse
01.2002 - 12.2002
Education
High School Diploma -
Mount Maunganui High School
Mount Maunganui, New Zealand01-2003
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Travel arrangements
- Global travel experience
- High volume environments
- Reservations management
- Travel packages
Timeline
Cruise & Travel Consultant
Travel the World
07.2014 - Current
Wholesale Cruise Consultant
Flight Centre Ltd
12.2012 - 05.2014
Caregiver
The Salvation Army
02.2011 - 01.2012
Princess Cruises Reservations Consultant
Carnival Australia
12.2007 - 01.2010
Community Broadcaster/ Promotions Coordinator
Classic Hits, Ashburton NZ
01.2007 - 09.2007
Music Researcher
The Radio Network
11.2006 - 01.2007
Lighting Consultant
Lighting Direct
01.2005 - 12.2005
Factory Worker
01.2005 - 12.2005
Lighting Consultant
Lighting Plus
01.2004 - 12.2004
Cashier
The Warehouse
01.2002 - 12.2002
High School Diploma -
Mount Maunganui High School
Similar Profiles
Rhea DSouzaRhea DSouza
Public Relations and Communications Specialist at Travel the WorldPublic Relations and Communications Specialist at Travel the World
Debora WesleyDebora Wesley
Operations Coordinator at Travel The World ServicesOperations Coordinator at Travel The World Services
Lorrie Ford McClarenLorrie Ford McClaren
Travel Consultant at World Travel Mates/Valerie Wilson TravelTravel Consultant at World Travel Mates/Valerie Wilson Travel