Rita Marques Martins

• Increased sales by providing exceptional customer service and product knowledge.
• Handled customer complaints professionally, resolving issues promptly to maintain customer satisfaction.
• Supported company promotions by actively informing

customers about ongoing deals and special offers.

• Verify cars required for the day and check stock inventory.
• Providing customers with detailed information regarding their rental agreement, insurance, guidelines and procedures.
• Using multiple computer systems, cash handling, balancing and performing administrative activities
• Keeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.
• Managing vehicle quality assurance inspections, including vehicle operational checks, reporting damages or issues and vehicle detailing.
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
• Responsible for moving cars to different sites.

• Increased efficiency by conducting regular equipment inspections and maintenance tasks as necessary.
• Improved hatchery operations by maintaining cleanliness and biosecurity protocols.
• Collaborated with team members in achieving shared goals related to productivity, efficiency, and overall hatchery success.
• Established a positive work culture by fostering open communication and actively supporting fellow team members in their roles.

• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Improved store appearance with effective merchandising and creative displays.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Increased sales by offering advice on purchases and promoting additional products.
• Streamlined checkout process by efficiently operating cash registers and POS systems.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed cash, card, and check transactions to complete customer purchases.

• Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
• Provision of food and water for pets in care
• Health checks and general animal husbandry
• Supervising groups of dogs and managing their behaviours to maintain overall wellbeing and safety
• Providing enrichment through play and scheduled activities
• Frequent cleaning and upkeep of facility to maintain a high level of hygiene and safety
• Building and maintaining rapport with our pet owners through feedback and transparency
• Creating and distributing media content for our pet owners through videos and photos
• Daily administration such as answering enquiries through email and phone, record keeping and entering information in our booking systems.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Managed time to juggle multiple tasks simultaneously with ease.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Followed recipes and chef instructions to prepare food correctly.
• Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
• Fostered culture of continuous improvement, suggesting changes that improved kitchen efficiency and employee satisfaction.
• Assisted in food preparation for enhanced meal quality and speed of service.

• Multinational company, representing brands such as Heineken, Vodafone, Santander Totta, Millenium Bcp, Caixa geral de Depositos, BPI.
• Data Entry.
• Implemented innovative solutions to address business challenges, driving improvements in overall operations.
• Enhanced brand recognition through creative campaigns that resonated with target audiences.
• Researched and organized facts and sources.
• Established efficient systems for tracking project progress, enabling better decision-making and faster adjustments as needed.