Summary
Overview
Work History
Education
Skills
Timeline
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Rita McGregor

Goulburn,NSW

Summary

Motivated customer service representative committed to providing hight-quality service for guest experiences. Positive infectious personality with excellent interpersonal and relationship building skills, improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Retail Assistant Manager

Wheel & Barrow Homewares
10.2021 - 03.2025
  • Supported the Store Manager over the past 3 years in the daily operations, including opening and closing procedures.
  • Assisted customers with product selection and home styling suggestions.
  • Helped execute store layouts, seasonal display changes, maintained cleanliness, inventory and organization of the store.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Opened and closed cash registers, balanced cash draws and made deposits.

Visual Merchandiser Hallmark Cards

Strikeforce AMC
04.2021 - 07.2022
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Developed positive working relationships with store managers and staff.
  • Maintained Hallmark product displays in multiple retail locations on a scheduled route.
  • Removed damaged or outdated inventory and replace with new products.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Stored, packed and maintained inventory records of products, or display items.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Submit completed assignments, photo and notes using Hallmark digital tools.

Pharmacist Assistant Team Leader

McBeath Pharmacy
03.2014 - 02.2021
  • Collaborated and assisted the General Manager to achieve and maintain replenishment of stock for over 4 years.
  • Processed incoming orders by checking deliveries against paperwork and updating computer system.
  • Completed cash register transactions, handling credit and cash payments using pharmacy register system.
  • Greeted and assisted customers in selecting over-the-counter medications and health care products.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Organized store merchandise displays to promote and regularly undertook visual merchandising tasks.

Education

High School Diploma -

Wade High School
Griffith
11.1987

Skills

  • Customer engagement
  • Reliability
  • Attention to detail
  • Teamwork
  • Considerate & Compassionate
  • Problem-solving
  • Positive attitude & self motivated
  • Administration and reporting
  • Professional & courteous
  • Cash reconciliation
  • Merchandising operations
  • Multitasking Abilities

Timeline

Retail Assistant Manager

Wheel & Barrow Homewares
10.2021 - 03.2025

Visual Merchandiser Hallmark Cards

Strikeforce AMC
04.2021 - 07.2022

Pharmacist Assistant Team Leader

McBeath Pharmacy
03.2014 - 02.2021

High School Diploma -

Wade High School

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Rita McGregor