Rita Pereira
Runcorn QLD
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Supervisor
Spotless Facilites Services
05.2022 - Current
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Identified underperforming areas and implemented effective process improvements.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Increased customer satisfaction levels with regular training sessions on communication skills and product knowledge.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Spotless Facilites Services
06.2019 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Team Leader
Spotless Facitlies Services
05.2011 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Team Leader
Pickwick Cleaning Group
09.2008 - 05.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cleaner
Pickwick Cleaning Group
04.2008 - 09.2008
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Skills
- Communication
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Documentation And Reporting
- Schedule oversight
- Shift Scheduling
- Operations Management
- Problem-solving
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
References
Available upon request.
Certification
- Certificate 3 in cleaning
- Sap /Quintic
- Downer learning training and certificates .
Timeline
Senior Supervisor
Spotless Facilites Services
05.2022 - Current
Supervisor
Spotless Facilites Services
06.2019 - 06.2022
Team Leader
Spotless Facitlies Services
05.2011 - 06.2019
Team Leader
Pickwick Cleaning Group
09.2008 - 05.2011
Cleaner
Pickwick Cleaning Group
04.2008 - 09.2008
- Certificate 3 in cleaning
- Sap /Quintic
- Downer learning training and certificates .
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