Rita Rapana

As the bottle shop manager my responsibilities were to oversee the day-to-day operations of the bottle shop, ensuring excellent customer service, effective staff supervision, store presentation, inventory management, and adherence to legal and safety regulations related to the sale of alcohol. The role involves maximizing sales, creating corporate accounts, providing a welcoming, compliant, and professional environment.

Key Responsibilities:

• Manage and Supervise all bottle shop operations, including opening/closing procedures.
• Recruit, train and lead a team of staff ensuring high performance and customer satisfaction.
• Monitor and maintain stock levels, conduct stocktake levels and order inventory efficiently.
• Maintain cleanliness and presentation of the store and displays.
• Handle customer inquires, complaints and provide product recommendations.
• Create and implement promotional strategies to increase sales.
• Monitor and report on sales performance.
• Manage cash handling and reconciliation procedures.
• Develop strong product knowledge.

Key Skills and Qualifications:

• Current RSA
• Strong leadership and communication skills.
• Excellent organizational and time management.
• Customer focused mindset with a passion for the industry.

• Supervised daily bar operations, ensuring high standards of service, cleanliness, and compliance with liquor laws.
• Led and trained a team of bartenders and floor staff, fostering a positive work environment and maintaining performance standards.
• Managed inventory, placed orders, and minimized wastage through effective stock control and rotation.
• Handled customer complaints and escalated issues efficiently to maintain guest satisfaction,
• Assisted in creating drink menus, promotions and events to increase sales and customer engagement.
• Ensured cash handling, pos operations, and end of day reconciliations were completed accurately.

• Handled customer requests and complaints quickly to improve overall service.
• Preparing documents and keeping track of the expiration and renewal of licenses.
• Preparing accurate reports as required by management.
• Building and maintaining relationships with regular and new customers.
• Assist guests with all special request and/or special needs
• Handle any problems or difficult situations with a positive, non judgmental attitude.
• Following workplace policies and procedures.
• Coordinated and planned promotions and special events, increasing sales revenue.
• Operating the cashier, sorting and handling payouts
• Maintained assigned area, performing minor equipment repairs and keeping the area clean and clear for easy access.
• Operating the main reception area, greeting of guests and visitors

• Passion and enthusiasm for work in a fast-paced environment
• Demonstrated experience working in a busy bar environment including the operations of TAB / Keno / Gaming Machines
• Immaculate personal presentation and excellent interpersonal communication skills
• Maintain legislative requirements including club entry, RSA & RCG standards
• Working within a team to achieve positive outcomes for both venue and patrons