Summary
Overview
Work history
Education
Skills
Languages
Reference
Timeline
Generic
RITA SAKARYA

RITA SAKARYA

ST ALBANS,Victoria

Summary

Friendly Airport Customer Service Agent with knack for creating positive passenger experiences. Solved customer issues swiftly and improved satisfaction levels. Helped streamline check-in processes, leading to smoother operations and happier travellers.
Dedicated with extensive expertise in Work Health Safety, Teamwork, and Communication. Demonstrates exceptional punctuality and remains unflappable under pressure. Proficient in boarding protocols, check-in procedures, and customer service, with a strong foundation in product knowledge and leadership. Committed to enhancing operational efficiency and delivering outstanding service.

Overview

7
7
years of professional experience
4042
4042
years of post-secondary education

Work history

Airport customer service agent

Menzies Aviation
Melbourne, Victoria
05.2024 - Current
  • Provided warm and friendly welcome to customers upon arrival at airport.
  • Spoke clearly to communicate easily with non-native speakers.
  • Verified customer passports and documentation to travel.
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Verified visa documentation to comply with international travel regulations.
  • Enhanced customer satisfaction by providing excellent service at check-in counters.
  • Assisted passengers for smooth boarding process.
  • Assisted in boarding process, ensuring smooth transition for all passengers.

Food and beverage attendant, Bartender

Sucree Wine And Dessert Bar
Essendon, Victoria
03.2022 - 07.2023
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Placed orders and processed payments in POS systems, maintaining efficient service operations.
  • Completed daily set up and pack down duties, cash counting and stock replenishing.
  • Increased order value by upselling sides, drinks and desserts.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.

Volunteer

Vinnies Op Shop
St.Albans
07.2017 - 12.2019
  • Customer phone call handling
  • Engage to help select merchandise
  • Cash handling and closing tills
  • Trained new hires on products and services, best practices and protocols to reduce process gaps

Education

Certificate III - Aviation

William Angliss Institute
Melbourne, Victoria

Certificate II - Security Operations

Completion of year 10

First Aid - undefined

Responsible Service of Alcohol - undefined

Skills

  • Work Health Safety
  • Teamwork
  • Communication
  • Punctual
  • Unflappable
  • Boarding protocols
  • Check-in procedures
  • Customer Service
  • Product knowledge
  • Leadership
  • Cultural standards

Languages

English
Fluent
Arabic
Fluent
Assyrian
Native
Turkish
Upper intermediate

Reference

  • Elisha Kesici ( Sucree wine and dessert bar owner)

         - elisha.kesici@hotmail.co.uk

         - 0411408988

  • Isobella Cooper ( Vinnies op shop manager)

          - bettyrose2@yahoo.com.au

          -0414888161

Timeline

Airport customer service agent

Menzies Aviation
05.2024 - Current

Food and beverage attendant, Bartender

Sucree Wine And Dessert Bar
03.2022 - 07.2023

Volunteer

Vinnies Op Shop
07.2017 - 12.2019

Completion of year 10

First Aid - undefined

Responsible Service of Alcohol - undefined

Certificate III - Aviation

William Angliss Institute

Certificate II - Security Operations

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RITA SAKARYA