Rita SAKARYA
ST ALBANS,Victoria
Summary
Customer-focused Airport Services Agent with hands-on experience supporting international airline operations at Melbourne Airport. Proven ability to deliver high-quality passenger service across check-in, boarding, and gate operations, while ensuring compliance with aviation security and immigration regulations. Proficient in Amadeus Altea Passenger Service System, passport and visa verification, baggage processing, and boarding control. Multilingual professional known for remaining calm under pressure, communicating effectively with diverse passengers, and consistently delivering a premium travel experience, aligned with global airline standards.
Overview
4
4
years of professional experience
Work History
Airport Passenger Service Agent
Menzies Aviation
Melbourne Airport , Victoria
05.2024 - Current
- Deliver professional customer service to international and domestic passengers at check-in and boarding gates.
- Performs passenger check-in, seat allocation, and boarding using the Amadeus Altea system.
- Verifies passports, visas, and travel documentation in compliance with airline and immigration regulations.
- Manage baggage acceptance, weight limits, and carry-on compliance according to airline policies.
- Assisting with boarding procedures, ensuring accurate passenger flow, and on-time departure.
- Communicate clearly with non-native English speakers to ensure understanding and comfort.
- Response calmly and efficiently to passengers' issues, delays, and special service requests.
- Maintain high safety, security, and service standards in a fast-paced operational environment.
Food and Beverage Supervisor
Sucree Wine & Dessert Bar
Essendon , Victoria
03.2022 - 07.2024
- Delivered exceptional customer service in a fast-paced hospitality environment.
- Maintained strong product knowledge to assist customers with selections.
- Handled POS transactions, cash reconciliation, and end-of-day procedures.
- Upsold products to increase revenue while maintaining service quality.
- Trained new staff members on service standards and operational procedures.
Education
Certificate III in Aviation
William Angliss Institute of TAFE
Melbourne, VICCertificate II in Security Operations
Technical Advanced Training
Melbourne, VICFirst Aid
William Angliss Institute of TAFE
Melbourne, VICSkills
- Airport customer service
- Amadeus Altea system
- Passenger check-in and boarding
- Travel documentation verification
- Baggage management
- Gate and boarding control
- Customer complaint resolution
- Work health and safety (WHS)
- Aviation security awareness
- Multicultural communication
- Time management and teamwork
- Operating in a fast-paced environment
Languages
English
Full Professional
Arabic
Native/ Bilingual
Assyrian
Native/ Bilingual
Turkish
Professional
References
References available upon request.
Timeline
Airport Passenger Service Agent
Menzies Aviation
05.2024 - Current
Food and Beverage Supervisor
Sucree Wine & Dessert Bar
03.2022 - 07.2024
Certificate III in Aviation
William Angliss Institute of TAFE
Certificate II in Security Operations
Technical Advanced Training
First Aid
William Angliss Institute of TAFE