Rita Sorrentino
McKellar,ACT
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Flick Pest Control-WASHROOM HYGIENE
01.2023 - Current
- Manage day to day operations of the division
- Ensuring that effective and efficient run schedules are produced for effective action by Technicians
- Minimising customer defections or losses through the provision of the high quality service scheduling
- Guiding Technicians on priori+es when necessary
- Assist technicians with problem solving and day to day requirements
- General administration and compliance
- Host toolbox talks
- Continuous improvement of process and procedure
- Ensure department budgets and targets are met
- Maintaining a safe and harmonious working environment
- Monitor and strive to achieve any objectives and targets for your area of responsibility
- Ensure any company owned property and equipment you are responsible for is accounted for and maintained is operational ready and safe manner
- Compliance and commitment to Environment and OHS Management Systems in your area of responsibility.
Area Operations Manager
Spec Services
09.2019 - 01.2023
- Develop effective working relationships with key external and internal stakeholders
- Managed and motivated employees to be productive and engaged in work.
- Strong commercial focus with significant experience in successful management of efficient and effective business opera+on, preferably in delivery of quality
- Manage monthly tasks and Audits
- Improve operational performance, monitoring and maintaining compliance, and major project management
- Managing, mentoring and training over 20 staff members across ACT/NSW
- Conducting Monthly toolbox talks
- Sourcing and quo+ng on new projects
- Performing new employee inductions for potential site.
- Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
General Manager Opera,ons
Quad Cleaning Services
10.2018 - 09.2019
- To ensure that all clients portfolios receive the best possible service
- Implementation of Quad policies and procedures (WH&S) with external and internal stakeholders
- Payroll using AIF Quad System
- Administration duties, utilising excel and word for reports
- Data Entry, using Quad Opera+ons System and BD Program
- Rostering Staff
- Training and Development of staff
- Sales, conducting quotes for potential clients
- Prepare monthly meeting/reports for clients such as CSIRO, Australian Botanical Gardens, ABC, David Jones
- Conduct quality inspection reports of all sites on a monthly basis and submit reports to HQ
- Answer phone and email enquires concerning any complaints.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Department Head of Housekeeping
Hotel Hotel/Ovolo
01.2012 - 10.2018
- Built and structured the house keeping department, maintaining cleaning opera+ons and building maintenance
- Built and fostered relationships with suppliers and outsourced companies
- Created and developed operaonal procedures
- Undertook room inspections and quality control
- Undertook stock take and preparing invoices for end of month financials
- Worked closely with GMs, Finance Managers, Directors and Sales teams to maintain efficiency and productivity
- Managed maintenance for hotel rooms, 5-star restaurant and kitchen daily
- Administration du+es, stocktake and monthly reports
- Minute taking.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
Education
High School Diploma -
Melrose High School
Pearce, ACTSkills
- Staff Development
- Marketing
- Contract Management
- Policy Implementation
- Operations Management
- Performance Management
- Staff Management
- Complex Problem-Solving
- Budget Control
- Team Leadership
- Schedule Preparation
- Time Management
- Problem Solving
- Quality Assurance
- Staff Training and Development
- Risk Management
- Conflict Resolution
- Decision Making
- Schedule Management
- Customer Service
- Computer Skills
- Training and Development
- Shift Scheduling
- Employee Coaching and Mentoring
- Hiring and Training
- Staff Training
- Scheduling and Coordinating
Additional Skills And Qualifications
- Australian Citizen
- Valid Manual Driver's Licence
- White Card
- WHAS Construction Card
- Valid Police Check
- Workplace Impairment Awareness Card
- Asbestos Awareness Card
- First Aid Certificate
- WWVP Card
- Proficient in Microsoft Office suite
- Knowledge of Opera, Hotel System
- IAuditor Management System
- Xero Payroll System
Timeline
Operations Manager
Flick Pest Control-WASHROOM HYGIENE
01.2023 - Current
Area Operations Manager
Spec Services
09.2019 - 01.2023
General Manager Opera,ons
Quad Cleaning Services
10.2018 - 09.2019
Department Head of Housekeeping
Hotel Hotel/Ovolo
01.2012 - 10.2018
High School Diploma -
Melrose High School
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