Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Ritah Nabukeera

Bonnells Bay

Summary

An Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple and concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Roof Restoration Masters
12.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Client Relations Officer

PayWay Uganda Ltd
08.2020 - 09.2024
  • Resolving complaints quickly and professionally, smoothing issues to retain client business.
  • Identifying and developing new business opportunities with client’s contacts
  • Holding annual review meetings, demonstrating key areas for growth to aid client loyalty and contract renewals.
  • Updating client records regularly, ensuring all information was accurate, complete and up to date.

Front Desk Manager

PayWay Ug Ltd
06.2019 - 07.2020
  • Supervised front desk operations to ensure that all clients received superior customer service.
  • Replied to telephone, email and in-person enquiries regarding the company concerns.
  • Quickly and effectively resolved clients’ complaints and ensured that issues were addressed promptly.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled the complaints and concerns of customers.

Call Centre Executive

PayWay Uganda Ltd
05.2018 - 05.2019
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Managed complaints with calm, clear communication and problem solving.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Actively listened to customers to fully understand requests and address concerns.
  • Handled inbound calls and emails.

Education

Bachelor of Arts - Social sciences and Humanities

Makerere University
01.2016

A-Level - UACE

St Peters Secondary school
01.2012

Skills

  • Client retention strategy
  • Quality assurance
  • Data collection
  • Multitasking and organization
  • Data entry
  • Teamwork and collaboration
  • Microsoft office
  • Time management
  • Problem-solving
  • Research reporting
  • Community outreach
  • Fieldwork experience

LANGUAGES

Luganda: First Language
English: Proficient

Timeline

Administrative Assistant

Roof Restoration Masters
12.2024 - Current

Client Relations Officer

PayWay Uganda Ltd
08.2020 - 09.2024

Front Desk Manager

PayWay Ug Ltd
06.2019 - 07.2020

Call Centre Executive

PayWay Uganda Ltd
05.2018 - 05.2019

A-Level - UACE

St Peters Secondary school

Bachelor of Arts - Social sciences and Humanities

Makerere University

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Ritah Nabukeera