Ritesh Kaushish
Craigieburn,Australia
Summary
Dynamic hospitality professional prepared for a leadership role in a fast-paced café environment. Expertise in streamlining operations and enhancing customer experiences through strategic management practices. Dependable team player committed to achieving exceptional results while upholding high standards, with a proven ability to adapt to evolving needs. Specialized skills in team development, inventory control, and customer service drive success and foster a positive workplace culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Manager
Max Brenner
Melbourne, VIC
10.2023 - 10.2025
- Responsible for overall site operations.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service to reach 100% positive reviews and feedback.
- Handled business administration functions such as payroll shift approval, cash register counting, and supply ordering.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Kept cafe in full compliance with health code standards.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed team of up to 20 staff & motivated team to perform at peak efficiency and quality.
Operations Manager
PRG Group
Melbourne, Australia
02.2023 - 09.2023
- Multi Site Management and Leadership
- Responsible for overall operational requirements for events
- Smooth execution of events on shifts while maximizing profitability and upselling services to create more revenue.
- Supervised team of up to 40 floor staff & overseeing setups and execution of events on the day for up to 500 guests.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations and cutting on additional costs where possible.
- Prepare weekly rosters for up to 30 staff and monthly suppliers schedules for security and cleaning.
- Trained new employees on proper protocols and customer service standards.
F & B Manager
Karaka Café & Wharewaka Function Centre
Wellington, New Zealand
02.2019 - 02.2023
- Responsible for multi site management & leadership
- Responsible for complete business operations of cafe & function venues
- Generated client retention by 20% by accurately organizing and executing events
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Monitored over 70 employees' day-to-day activities and made plans to rectify issues resulting in smoother operation
- Coordinated leadership workshops/training sessions to educate team members on best practices to optimize productivity
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
Assistant Location Manager
Hoyts Cinemas
Christchurch, New Zealand
07.2017 - 01.2019
- Responsible for managing daily cinema operations
- Ensures that all areas of theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs
- Proficient in payroll processing, time keeping records, back office, and audit processes
- Improved average food & beverage spend per guest through curation, service training and hands on hospitality
- Trained new employees on proper protocols and customer service standards & ensure KPI's are understood and met
- Operate projection equipment including projectors, servers, and sound equipment
- Primary fill role as events manager for up to 500 guests
- Cultivated focus on customer service and satisfaction with well-trained, empowered team
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Education
Business Management - Hospitality & Retail
Avonmore Tertiary Institute
Christchurch03.2016
Skills
- Health and safety regulations
- Operational efficiency
- Food safety compliance
- Hiring and training employees
- Financial records oversight
- POS terminal operation
- Front of house management
- Coaching and mentoring
- Budget administration
- Payroll administration
- Liquor law compliance
Certification
RSA
Food Safety Supervisor Certificate
Working with Children Check
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Cafe Manager
Max Brenner
10.2023 - 10.2025
Operations Manager
PRG Group
02.2023 - 09.2023
F & B Manager
Karaka Café & Wharewaka Function Centre
02.2019 - 02.2023
Assistant Location Manager
Hoyts Cinemas
07.2017 - 01.2019
Business Management - Hospitality & Retail
Avonmore Tertiary Institute