Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Ritesh Patel

Balga ,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BP Connect
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Associate

TJX Australia Processing Centre
01.2022 - 05.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Team Member

Kmart Distribution Centre
02.2021 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Master of Information Technology - Software Development

Southern Cross University
Sydney, NSW
04.2018

Skills

  • Senior Leadership Support
  • Credit Card Payment Processing
  • Business Development Understanding
  • Microsoft Word
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Report Preparation
  • Active Listening
  • Team Development

Hobbies

Playing Cricket 

movies

Travelling

Timeline

Customer Service Representative

BP Connect
05.2023 - Current

Associate

TJX Australia Processing Centre
01.2022 - 05.2023

Team Member

Kmart Distribution Centre
02.2021 - 12.2021

Master of Information Technology - Software Development

Southern Cross University

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Ritesh Patel