RITESH PATEL

• Managed operations for hot water systems and air conditioning products, including imports from China.
• Oversaw warehouse activities, order fulfilment, deliveries, and customer support.
• Handled customer communications, scheduling, and on-site service visits.
• Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
• Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
• Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.

• Managed warehouse operations and inventory for imported truck spare parts.
• Supported import logistics, customs handling, and delivery coordination.
• Handled admin tasks, logistics support, and order fulfilment.
• Coordinated with sales and marketing teams to ensure accurate product information was communicated to customers, including country of origin and compliance certifications.
• Played an instrumental role in the successful launch of new product lines by efficiently managing import logistics and ensuring timely delivery.
• Implemented an effective record-keeping system for all import-related documents to ensure easy retrieval when needed.

• Served 200+ customers daily, supporting sales team and VIP services.
• Ensured floor operations, security, and product movement.
• Gained manager trust and permanent shifts through strong performance.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Managed customer complaints effectively, offering solutions that exceeded expectations.

• Led exports, imports, and a micro-irrigation project for 2,100+ farmers.
• Developed a consultancy-based retail model with significant growth.
• Earned Top Distributor Award 2 years in a row among 800+ businesses.

• Coordinated documentation and global client communications.
• Developed support systems and streamlined international workflows.
• Developed strong working relationships with staff, fostering a positive work environment.

Ongoing

• RSA
• MS Excel (Coursera)
• SQL
• MS Office Package
• Data Visualisation