Ritesh Rai
Sydney,Australia
Summary
With over 13 years of comprehensive software development expertise, including 12 years focused specifically on Salesforce implementation and architecture, I bring a wealth of experience to the table. Proficient in analyzing intricate business processes, I excel at devising automated solutions that streamline operations. Thriving in dynamic settings, I am dedicated to resolving complex challenges swiftly and effectively. Currently serving as a Salesforce Architect at Butn Pty Ltd, I am committed to aiding companies in simplifying their business and IT operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Architect
Butn
04.2022 - Current
- Working as an SF architect responsible for end to end technical design
- Defined and Implemented CI/CD process using github and github Actions (using sfdx)
- Currently leading a project which integrates SF with AWS using a combination of request and reply / Remote Call- In patterns
- Feasibility analysis to create an appexchange package for current implementation
- Participation in backlog refinement and requirement gathering
- Providing salesforce solution design for salesforce related jira stories as part of sprint
- Story point estimation and sub task creations for dev team members
- Solution handover to developers
- Code reviews to ensure code quality as per best practices
- Developing proof of concepts as required
- Coordinating with other applications' teams regarding cross functional requirements
- Working with the Head of CRM to set up a stable and capable salesforce dev team.
Salesforce Technical Lead / Architect
Accenture
07.2021 - 04.2022
- Working with other architects regarding end to end solution/technical design
- Participation in backlog refinement and requirement gathering
- Providing salesforce solution design for salesforce related jira stories as part of sprint
- Solution handover to developers at the start of the sprint
- Code reviews to ensure code quality as per best practices
- Over viewing deployment activities to make sure timely and accurate deployments happen across environments
- Organizing business acceptance reviews during each release iteration
- Working with Product Owners in organizing sprint showcases
- Developing proof of concepts as required
- Coordinating with other applications' teams regarding cross functional requirements
- Story point estimation and sub task creations for dev team members of build team.
Salesforce Tech Lead
Insurance and Care NSW (icare)
01.2020 - 07.2021
- Guiding developers in analyzing and resolving issues/defects as well as solution approaches as part of Projects / BAU operations
- Working with architects for solution designing
- CI/CD (Bamboo, Bitbucket) management and over viewing deployments
- Helping business/technical analysts with requirement gathering
- Working on POC as required
- Code reviews
- Coordinating with implementation partner regarding solutioning and knowledge transfers
- Helping admin and functional team members with data analysis as required
- Coordinating with other applications' teams regarding cross functional requirements
- Build custom code / configure OOTB feature as required.
Senior Developer / Tech Lead
Smartgroup Pty Ltd
09.2017 - 01.2020
- Analysis and resolving issues/bugs which require code changes in salesforce
- Working on projects which involve salesforce enhancements/development
- Salesforce project work technical design and documentation creation/review
- Implemented source code version control using bitbucket, source tree and defined the process around the same
- Review pull requests from other developers and code merge to SIT and UAT branches
- Implemented Salesforce live agent using custom chat window by visual force override
- Built REST based web services in salesforce for integration with Smartgroup website
- Created ANT script to automate the manual steps required after sandbox refresh
- Working on test classes to increase code coverage
- Implemented Salesforce Lightning design system (SLDS) on few visual force pages to make them lightning compatible
- Working on app evaluations, PoC as required
- Third party integration using SOAP callouts
- Lead salesforce classic to lightning migration project.
Salesforce SME/Lead
Fiserv India
03.2016 - 08.2017
- Analyzing and recommending solutions for salesforce.com technical issues
- Coordinating with Business Analyst/ Data Analysts for the data mapping exercise between salesforce.com and legacy application
- Developing a data migration plan based on the data model in salesforce instance and best practices
- Analysis over Governor limit issues during data migration and solution for the same
- Suggesting refactoring of apex class /triggers to support migration to project team as applicable
- Coordinating with customer regarding any technical limitation and proposing solutions for the same
- Technical solution designs, PoC development for customer
- Developing workflow rules, validation rules, approval process, lightning processes etc
- To cater requirements
- Salesforce public site, community creation
- Apex controllers, triggers, visualforce page creation as per requirement
- Modifying existing test classes to ensure proper code coverage and creating new test classes as required
- Deployment related activities
- Helping Business Analysts with technical feasibility analysis and effort estimation.
Senior Developer/Technical Lead
Tata Consultancy Services Ltd
12.2010 - 12.2015
- Developing technical solution design, PoC development for customers
- Developing workflow rules, validation rules, approval process, process flows etc
- To cater requirements
- Apex controllers, triggers, visualforce page creation as per requirement
- Modifying existing test classes to ensure proper code coverage and creating new test classes as required
- Deployment related activities
- Code refactoring, data reconciliation
- Helping Business Analysts with technical feasibility analysis and effort estimation
- Data remediation via data loader or apex script as per requirement
- Requirement analysis and effort estimation
- Code review.
Education
Master of Computer Application -
National Institute of Technology
Jamshedpur ,India07.2009
Skills
- Service Cloud , Sales Cloud , Experience Cloud
- Apex , Visualforce , Aura, LWC , SLDS
- HTML , JavaScript , CSS
- REST , SOAP API
- Integration Patterns
- Flows
- Github actions , Jenkins, sfdx, ANT
- Managed packages , Unlocked Packages
Experience Summary
My experience encompasses a diverse range of Salesforce functionalities and development practices, including:
- Implementation of Salesforce.com out-of-the-box features to meet business requirements.
- Customization and development using Apex, Visualforce, Aura, and Lightning Web Components (LWC).
- Integration solutions utilizing Apex REST, SOAP, SF Connect, and adherence to various integration patterns.
- Utilization of platform events, change data capture, and push topics for integration and other functionalities.
- Proficiency in data management and automation to optimize processes.
- Utilization of SourceTree, Bitbucket, and ANT for version control and deployment management.
- Establishment of CI/CD processes using SFDX and implementation of branching strategies.
- Experience in implementing Salesforce Experience Cloud solutions.
- Successful implementation of Service Cloud, including web chat integration with queue-based omni-channel routing.
- Migration of orgs from Classic to Lightning Experience.
- Design and implementation of CI/CD pipelines using GitHub, GitHub Actions, and SFDX CLI.
- Currently engaged in a Salesforce integration project laying the groundwork for future SaaS/ISV products.
My expertise lies in leveraging Salesforce's capabilities to drive innovation, enhance efficiency, and deliver impactful solutions that align with organizational objectives.
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform Developer 1
- Salesforce Certified App builder
- Salesforce Certified Platform Developer 2
- Salesforce Certified Sharing and Visibility Designer
- Salesforce Certified Data Architecture and Management Designer
- Salesforce Certified Application Architect
- Salesforce Certified Integration Architect
Timeline
Salesforce Architect
Butn
04.2022 - Current
Salesforce Technical Lead / Architect
Accenture
07.2021 - 04.2022
Salesforce Tech Lead
Insurance and Care NSW (icare)
01.2020 - 07.2021
Senior Developer / Tech Lead
Smartgroup Pty Ltd
09.2017 - 01.2020
Salesforce SME/Lead
Fiserv India
03.2016 - 08.2017
Senior Developer/Technical Lead
Tata Consultancy Services Ltd
12.2010 - 12.2015
Master of Computer Application -
National Institute of Technology
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