Diligent lender with comprehensive background in mortgage brokerage. Successfully facilitated numerous high-value mortgage transactions, demonstrating expertise in loan structuring and client relations. Proven track record in leveraging negotiation skills, market knowledge to secure favorable terms for clients and maintaining compliance with regulatory standards while providing exceptional service.
Hi, I’m
Ritesh Soni
Adelaide
Summary
Overview
21
years of professional experience
Work History
KeyStart Finance (SA) Pty Ltd
Senior Mortgage Broker and Mentor
08.2024 - Current
Job overview
- Mentored junior brokers, sharing industry knowledge and best practices for optimal growth and success.
- Conducted thorough research on lender guidelines, market conditions, and borrower qualifications to secure optimal loan terms for each transaction.
- Educated prospective homebuyers on available financing options, empowering them to make well-informed decisions in their best interest.
- Maximized productivity by implementing time management strategies such as prioritizing tasks, delegating responsibilities, and utilizing technology for automating routine tasks.
- Increased revenue by identifying cross-selling opportunities within the broader financial services sector.
- Maintained detailed records of client interactions, transactions, and documentation for accurate reporting and compliance purposes.
- Navigated complex financial situations with professionalism, guiding clients towards suitable mortgage products that fit their specific needs.
- Streamlined the loan application process for increased efficiency and faster approvals.
- Consistently exceeded sales targets through proactive outreach efforts targeting potential clients via referrals or cold calls.
- Promoted a culture of continuous learning within the team by attending industry conferences, participating in ongoing education courses, and staying abreast of emerging trends in mortgage lending.
Westpac Banking Corporation
Credit Coach and Assessor
09.2020 - 08.2024
Job overview
- Joined Westpac as Credit Assessor in September2020 in Broker Partnership Unit, which has given me the opportunity to learn and develop people skills when we deal with third party channel with the thrive on success based performance, while maintaining appropriate quality levels
- Build relationships with internal and external stakeholders, actively participating in various projects to increase outcomes and reduce deferrals, resulting in a20% increase in collaboration and project success rates
- Utilized extensive knowledge of construction, guarantor, PayG, self-employed, and bridging finance applications to accurately assess risk levels and make informed lending decisions
- Utilized meticulous attention to detail in reviewing loan applications, resulting in a10% decrease in lending losses for the bank
- Adopted an approach of “Should We” and “Can it be simpler” in our day-to-day assessment duties, thus ensuring to help brokers and clients to get to an outcome more quickly
- Multi-tasking, supporting, and communicating with brokers with their applications to ensure files meet SLA’s and key settlement timeframes, including providing feedback to brokers on application accuracy
- Ensuring the applications must meet Bank’s mortgage products and lending requirements
- Coaching & mentoring new credit assessors and upskilling existing assessors for complex deals, policies and procedures of Westpac, adherence to compliance requirements along with ensuring e-academies been completed
MVP Finance Pty Ltd
Mortgage Broker and Loan writer (Part-Time)
09.2020 - 01.2021
Job overview
- Assessing clients' financial situations and personal needs in order to determine their borrowing capacity and find a suitable mortgage product
- Researching home loan packages and providing impartial advice to clients about the best available options
- Expanded business through networking, independently generated20+ new leads per month leading to increased lodgments
Key Start Finance Pty Ltd
Mortgage Broker
08.2019 - 09.2020
Job overview
- Advised clients on suitable mortgage products in alignment with their financial situation and individual needs
- Compiled and analyzed500+ client financial documents to assess mortgage eligibility, maintaining100% accuracy
- Negotiated100+ successful mortgage deals, securing best interest rates and terms for clients
- Implemented channel strategy development initiatives that led to a40% growth in referral partnerships and a30% increase in closed mortgage deals
- Implemented client-centric strategies, and successfully closed20% more mortgage deals than company average, negotiating the most favourable terms for clients
- Providing total lending solutions to the customers from identifying their needs to finalize a suitable solution to the settlement or draw-down of the loan
Money Merchant Financial Services
Mortgage Broker
01.2019 - 08.2019
Job overview
- Evaluated subject properties, financial strength, and credit worthiness of borrowers
- Generated business leads through active prospecting and sales presentations, developing and nurturing relations with referral partners
- Navigated complexities of banking industry
- Active in business networking, lead generation and channel strategy development
Torrens Transit
Relief Co-Ordinator/Supervisor
12.2008 - 01.2019
Job overview
- Coordinated emergency response protocols for hazardous conditions, leading to a20% decrease in response time and ensuring the safety of over1,000 passengers daily
- Monitored the government radio network to ensure seamless communication with transit operators on O-BAHN bus way, resulting in a99% reduction in communication errors
- Conducted thorough investigations into customer complaints, resulting in a40% decrease in unresolved issues and a20% increase in customer satisfaction levels
- Ensured the timely reformatting of driver's cassettes by implementing a new system that reduced reformatting time
HDFC Bank Ltd
Branch Service Manager
06.2006 - 08.2008
Job overview
- Implemented daily sales training sessions with staff to maximize customer contact opportunities, leading to a25% increase in new leads generated
- Mentored employees on career development opportunities, resulting in the internal promotion of two team members to supervisory roles within six months
- Maintained strong relationships with key clients, resulting in a retention rate of95% for high-value accounts
- Analyzed call data to identify peak call times and gaps in coverage, resulting in a new scheduling system that ensured100% phone coverage during all hours of operation
Capital Local Area Bank
Senior Loan Executive
01.2005 - 06.2006
Job overview
- Facilitated and executed all strategic planning and internal workings of mortgage loan file
- Utilized active listening skills to address borrower concerns and provide timely solutions, leading to a decrease in customer complaints and an increase in repeat business
- Identified root causes of customer product complaints through in-depth analysis and implemented strategic solutions, resulting in a20% decrease in overall complaint volume
Capital Local Area Bank
Assistant Manager-Operations
09.2003 - 12.2004
Job overview
- Executed account opening and closing procedures for various financial products, including Checking, Savings, and Money Market accounts, resulting in a15% increase in new account acquisitions
- Processed wire transfers, ACHs, Cashier's Checks, stop payments, and loan applications with100% accuracy and efficiency to ensure seamless customer transactions
Education
Mentor Education
Diploma from Finance and Mortgage Broking
02.2019
University Overview
National Finance Institute (NFI)
Certificate IV from Finance & Mortgage Broking
10.2018
University Overview
Punjab Technical University
Masters from Business Administration
06.2003
University Overview
Guru Nanak Dev University
Bachelor from Commerce
03.2001
University Overview
Skills
- Loan origination expertise
- Goal-oriented mindset
- Strong analytical skills
- Conflict resolution
- Detail-oriented approach
- Risk assessment
- Financial analysis proficiency
- Sales strategy development
- Teamwork
- Work ethic
- Adaptability
- Time management
- Communication
- Interpersonal skills
- Leadership
- Creativity
- Presentation Skills
- Coaching and Mentoring
Languages
English
Punjabi
Hindi
Timeline
Senior Mortgage Broker and Mentor
KeyStart Finance (SA) Pty Ltd
08.2024 - Current
Credit Coach and Assessor
Westpac Banking Corporation
09.2020 - 08.2024
Mortgage Broker and Loan writer (Part-Time)
MVP Finance Pty Ltd
09.2020 - 01.2021
Mortgage Broker
Key Start Finance Pty Ltd
08.2019 - 09.2020
Mortgage Broker
Money Merchant Financial Services
01.2019 - 08.2019
Relief Co-Ordinator/Supervisor
Torrens Transit
12.2008 - 01.2019
Branch Service Manager
HDFC Bank Ltd
06.2006 - 08.2008
Senior Loan Executive
Capital Local Area Bank
01.2005 - 06.2006
Assistant Manager-Operations
Capital Local Area Bank
09.2003 - 12.2004
National Finance Institute (NFI)
Certificate IV from Finance & Mortgage Broking
Punjab Technical University
Masters from Business Administration
Guru Nanak Dev University
Bachelor from Commerce
Mentor Education
Diploma from Finance and Mortgage Broking
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