Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Rithteyuth (Ryan) VA

Redfern,NSW

Summary

  • An organised and motivated person eager to apply strong analytical and organizational skills in various environments to hand on real-world experience as a Business analyst and Project manager intern. Detail-oriented, an analytical multitasker and able to work at a reasonable pace without delay. Eager to develop and expand my skills while pursuing my studies. Currently, pursuing a Double degree of Master of Business Analytics and Master of Information System Management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Service Desk Analyst

Spark
Auckland CBD, New Zealand
10.2022 - 05.2023
  • Responding to IT support requests over the phone, via email and in person
  • Monitored and responded to high-priority network and infrastructure alerts for different clients
  • Attending SLAs and meetings to adhere to client expectation
  • Provided high-quality customer service through technical and communication skills
  • Managed active directory user objects as well as the various end-user applications
  • Receive, prioritize, document and actively resolve end-user help requests and Incidents.

Catering Supervisor & Duty Manager

Urban Gourmet
Auckland CBD, New Zealand
11.2020 - 09.2023
  • Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Supervised team of 200-300 employees in a cocktail party, conferences and plated dinner establishment, maintaining a positive and productive atmosphere to enhance employee experience.

R&D Web Development

WorkSafeNZ
Auckland CBD, New Zealand
07.2021 - 06.2022
  • Designed and developed a self-assessment tool for the client's needs as a new customised website to achieve the optimised goal using WordPress.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Collaborated with cross-functional teams to draft project schedules and plans
  • Analyzed user requirements, developed functional specifications and created technical design documents.

Education

Double degree of Master of Business Analytics & Master of Information System Management - Information Technology

University of Macquarie
North Ryde Sydney
12.2026

Bachelor of Computer Information of Science - IT Service Science

AUT
Auckland
06.2022

Skills

  • Strong understanding of business processes, project management principles, and requirements-gathering techniques
  • Collaborated with cross-functional teams to gather and document business requirements for software development projects
  • Adaptability and willingness to learn new technologies and methodologies
  • Proficient in data analysis and interpretation using tools such as Microsoft Excel, SQL, Tableau and PowerBI
  • Detail-oriented with a commitment to accuracy and quality in all tasks
  • Assisted in the development of project plans and timelines, ensuring alignment with business objectives and stakeholder expectations
  • Exceptionally developed verbal, written and presentation skills with the ability to respond in a clear, concise and consistently professional manner at all levels of the organization

Certification

  • Google Foundation of Project Management Certification

Timeline

IT Service Desk Analyst

Spark
10.2022 - 05.2023

R&D Web Development

WorkSafeNZ
07.2021 - 06.2022

Catering Supervisor & Duty Manager

Urban Gourmet
11.2020 - 09.2023

Double degree of Master of Business Analytics & Master of Information System Management - Information Technology

University of Macquarie

Bachelor of Computer Information of Science - IT Service Science

AUT

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Rithteyuth (Ryan) VA