Rithteyuth (Ryan) VA
Redfern,NSW
Summary
Business Analytics and IT Project Management graduate with experience in data analytics, BI solutions, and end-to-end project delivery, including participation in ISO/IEC 27001 ISMS implementation initiatives. Proficient in Snowflake, Power BI, Tableau, Python, SQL, and R to generate actionable insights. Experienced in Agile and Waterfall methodologies, BPMN-based process improvement, and aligning business needs with technology solutions. Strong in stakeholder engagement, cross-functional collaboration, and data-driven decision-making.
Overview
4
4
years of professional experience
Work History
Business Analyst Intern - Capstone Project
NSW Health – Agency for Clinical Innovation (ACI)
Sydney CBD, NSW
07.2024 - 12.2024
- Conducted in-depth analysis of large-scale health datasets (ABS, NSW Health, AIHW) to assess mental health trends in NSW before and after the COVID-19 pandemic.
- Identified key risk factors and disparities across socio-economic groups, gender, age, and geographic regions using Python (Pandas, Matplotlib) and SQL for data processing.
- Built interactive Tableau dashboards visualising mental health prevalence, demographic patterns, and healthcare access gaps to support evidence-based policy-making.
- Delivered actionable recommendations, including telehealth expansion for remote communities and adolescent-focused mental health interventions.
- Presented insights and data-driven strategies to ACI stakeholders, contributing to targeted public health initiatives and improved service delivery.
IT Service Desk Analyst
Spark
Auckland CBD, New Zealand
10.2022 - 10.2023
- Delivered Tier-1 and Tier-2 IT support via ServiceNow, ensuring 95% SLA compliance and minimizing system downtime.
- Managed and resolved Priority 1 (P1) and P2 incidents, collaborating with cross-functional IT teams to maintain business continuity.
- Supported enterprise applications including Microsoft 365, Citrix, and Remote Desktop, ensuring consistent service quality for diverse clients.
Event Manager
Urban Gourmet
Auckland CBD, New Zealand
11.2020 - 09.2023
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Maintained operations in full compliance with alcohol service standards and legal requirements, reducing incidents by 30%.
- Executed scheduling, logistics, and follow-ups with event staff.
- Supervised a team of 200-300 employees, maintaining a positive and productive atmosphere.
Project Coordinator Intern - Capstone Project
WorkSafe NZ
Auckland CBD, AKL
07.2021 - 06.2022
- Led a year-long project developing a workplace self-assessment tool for BetterWorkNZ, improving usability and engagement.
- Assisted in developing and maintaining project plans, schedules, and governance documentation for a workplace self-assessment tool.
- Managed sprint reviews, meeting coordination, and minutes, ensuring alignment with Agile methodology and project timelines.
- Supported risk and issue tracking by maintaining risk registers and escalating concerns to the project manager.
- Monitored resource allocation and deliverables, ensuring progress was tracked accurately in project management tools.
- Collaborated with cross-functional teams to produce status reports and presentations for stakeholders, improving project visibility and decision-making.
Education
Double degree of Master of Business Analytics & Master of Information System Management - Information Technology
University of Macquarie
North Ryde Sydney12-2025
Bachelor of Computer Information of Science -
AUT
Auckland06.2022
Skills
- Strategic problem-solving – apply analytical methods to solve IT/business challenges with recommendations based on research and best practices
- Business & Market Research: Experienced in conducting competitive analysis, identifying market trends, and supporting strategy development for customer-centric solutions
- Communication & Stakeholder Engagement: Strong verbal and written skills in presenting data insights and working collaboratively with diverse teams
- Customer Service Excellence: Proven ability to manage client expectations and resolve issues effectively from prior roles in IT and hospitality
- Team collaboration – comfortable working in diverse groups, both as a leader and a team member
- Critical thinking: evaluating data, drawing insights, and making strategic recommendations
- Adaptability & Learning Agility – Quick to grasp new tools, frameworks, and organisational systems
- Governance & Documentation: Risk Register Management, Status Reporting, Meeting Minutes
- Budget & Resource Tracking: Invoice Processing, Cost Monitoring
Technical Skills
- Project Management Tools: Jira, Confluence, MS Project, Trello, ServiceNow
- Business Process Design: BPMN 2.0, Visio, Signavio
- Data Analytics & BI: Snowflake, Power BI, Tableau, Excel (Advanced), Python (Pandas, NumPy), R
- Database Management: SQL (Data Extraction, Query Optimisation)
- Methodologies & Frameworks: Agile (Scrum), Waterfall, ITIL
- Other Skills: Data Visualisation, Reporting & Forecasting, Stakeholder Engagement, Risk Analysis
Timeline
Business Analyst Intern - Capstone Project
NSW Health – Agency for Clinical Innovation (ACI)
07.2024 - 12.2024
IT Service Desk Analyst
Spark
10.2022 - 10.2023
Project Coordinator Intern - Capstone Project
WorkSafe NZ
07.2021 - 06.2022
Event Manager
Urban Gourmet
11.2020 - 09.2023
Bachelor of Computer Information of Science -
AUT
Double degree of Master of Business Analytics & Master of Information System Management - Information Technology
University of Macquarie