Rithvika Surisetti

• Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
• Enhanced user satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
• Enhanced user satisfaction by promptly addressing and resolving technical issues.
• Streamlined IT support processes for increased efficiency and reduced downtime.

• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Prevented accidents through regular equipment inspections and maintenance.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Promoted water safety awareness with educational presentations to community groups.
• Streamlined rescue procedures by implementing an effective communication system among staff members.
• Reduced the number of rule violations with clear signage and consistent enforcement of policies.

• Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
• Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
• Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
• Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
• Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
• Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
• Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
• Responded to customer inquiries and provided technical assistance over phone.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Processed customer orders and accurately handled payment transactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Utilized various software applications to process customer orders.
• Transferred telephone calls to appropriate staff members to expedite customer service.
• Met customer service goals and exceeded customer expectations.
• Also worked in the Muffin break cafe onsite.
• Served food according to temperature, safety and presentation guidelines.
• Cleaned and sanitized surfaces, tools and equipment.
• Followed all proper handling procedures for prepared foods, ingredients and leftovers.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Attended all training sessions and successfully completed all assessments and quizzes given.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Serving the Company faithfully and diligently exercising all due care and skill
• Displaying the highest ethical and professional standards of service delivery and confidentiality towards the Company and its clients

• Assist with activation of clinic site and drawing up teams under the guidance of a Senior Pharmacist and/or Senior Pharmacy technician.

• Manage pharmacy database transactions for distribution of vaccine stock between pharmacy stores.

• Prepare and draw up COVID-19 vaccines in accordance with approved product information and policies under the supervision of a pharmacist ensuring wastage is minimised, after being assessed as competent by the Chief Pharmacist of the NSW Health Vaccination Centre.

• Ensure vaccine cold chain is maintained and assist in the management of pharmacy stock levels through effective ordering, storage, monitoring, stock take, receipting, reporting and documentation processes as required.

• Assist in the orientation, training and supervision of co-workers as it relates to the preparation of vaccinations and management of pharmacy database transactions if necessary.

• Maintain appropriate cold chain requirements at all times and for all aspects of the vaccination program.

• Participate in other duties within the vaccination centre as requested by the Management team. (these may be in other areas of the centre).

• The first three months i was trained to build my foundation skills in IT Essentials, Business Ethics, and Business Communications.
• During this program I gained practical work experience, in a client environment.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Participated in workshops and presentations related to projects to gain knowledge.
• Collaborated with senior management on new initiatives to build confidence.
• Upon successful completion of the TechBee program, I had to take start a Career Aptitude Test, and was successful, i was offered a part-time paid internship that includes on-the-job learning and stream specific training as a HCLTech TechBee.

• As a start chute assistant, my role was to marshall the participants in a safe and orderly fashion through the start chute. Through taking part in this event, I have demonstrated clear communication skills, enthusiasm and a positive attitude. I supported the event participants by directing and encouraging them along the course,acknowledging their involvement and congratulating their efforts. Participation in this event has enabled me to strengthen my management, leadership and problem-solving skills.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.

• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Meet and greet customers on the phone and in person
• Upselling and Processing payments
• Quality control of pizzas and other food items
• Hygiene and food safety
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.