Ritika

• Developed strong interpersonal and teamwork skills while serving diverse customers.
• Managed customer service responsibilities in a fast-paced environment.
• Brewed and served coffee and tea with preferred add-ins.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Provided excellent customer service to maintain a positive atmosphere for guests.

• Conducted well-being calls with tenants to assess support needs and provided referrals to relevant services.
• Assisted in organizing and facilitating tenant engagement programs, including scam awareness sessions, community coffee catch-ups, and mental health workshops.
• Created and managed a dedicated Facebook page to enhance communication and outreach for the organization.
• Attended professional development seminars on domestic and family violence, social housing policies, and tenant rights.
• Contributed to the development of tenant support programs, such as the Grow Resilience Program and mental health support initiatives.

• Volunteered during the Diwali event, assisting with event coordination and community engagement.

Burdekin Association
August 2023

• Conducted research on best practices in Out-of-Home Care (OOHC) for young people from diverse cultural backgrounds.
• Aligned research and recommendations with AASW practice standards and ethics.
• Participated in strategic planning for volunteer-client cultural matching.