Ritika
Guildford
Summary
Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Experienced with community engagement, program development, and support services. Utilizes effective communication and problem-solving skills to address needs and concerns of community members. Track record of fostering collaboration and achieving results in dynamic community settings.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Aus Safe Support
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
Fieldwork Student
Care2U Community Services
03.2025 - 06.2025
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Promoted inclusivity by developing culturally sensitive programming tailored to meet the unique needs of diverse populations within the community.
- Empowered clients through education about their rights and responsibilities as members of the broader society.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Evaluated program effectiveness regularly using participant feedback surveys along with other assessment tools leading towards continuous improvements.
Console Operator
7 Eleven
05.2021 - 03.2025
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Fieldwork Student
Reach Services
03.2024 - 06.2024
- Exhibited strong problem-solving abilities by identifying potential issues during fieldwork investigations and proposing appropriate solutions.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Contributed to team success by completing jobs quickly and accurately.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Education
Certificate III in Individual Support - ageing, disability, home & community
Cube Institute
08.2022
Bachelor of Community Services -
Stott's College
Surry Hills, NSW06-2025
Skills
- The capacity for working together with individuals of various ages and backgrounds
- Excellent communication and interpersonal skills with some positivity
- Excellent leadership and time management skills
- Consistently confident and welcoming, eager to learn and take up new tasks
- Ability to accept new experiences in a presentable manner
- Expertise in Windows, Microsoft Office, and the internet
- Hardworking, devoted, passionate, and self-motivated
- Working both independently and as a team member
- Effective abilities in communicating
- Compatible and capable of handling changes
- Acquire new abilities easily
- Punctual and reliable
- Hardworking and well-Organized
- Cleaning and Sanitizing
- Positive attitude
- Teamwork and collaboration
Additional Information
- NDIS clearance check
- First aid and CPR certificate
- Police clearance,
- Working with children check,
- Manual Handling,
- NDIS worker orientation certificate
References
Available if required.
Languages
English
Hindi
Punjabi
Timeline
Fieldwork Student
Care2U Community Services
03.2025 - 06.2025
Fieldwork Student
Reach Services
03.2024 - 06.2024
Disability Support Worker
Aus Safe Support
10.2022 - Current
Console Operator
7 Eleven
05.2021 - 03.2025
Certificate III in Individual Support - ageing, disability, home & community
Cube Institute
Bachelor of Community Services -
Stott's College
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