Ritika Ahuja
Melbourne,VIC
Summary
Passionate Agile Program Leader with 4 years of experience in bringing agile delivery practices to life. Hands on experience in building and developing multiple Scrum teams at large scale organizations like NAB (National Australia Bank) (consulting through TATA Consultancy Services), AGL Energy Limited, Merck KGaA (French and German pharmaceutical company)(consulting through TATA Consultancy Services), Citibank (Global)(consulting through TATA Consultancy Services), NBN Co Australia(consulting through TATA Consultancy Services), RoundPay Voice Tech and AT&T(consulting through HCL Technologies Ltd). Served data intensive and complex business programs that delivered solutions in agile ways.
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
06.2022 - Current
- Served fast paced and complex business program delivering Data & Reporting solutions
- Collaborated with the Data Delivery Managers, Delivery Heads and program managers for empirical product planning
- Engaged Stakeholders to actively participate in Progressive elaboration of backlog and Sprint cadences
- Utilized organization level metrics and team retrospective sessions to drive continuous improvements
- Brought workload management under control and helped team to deliver at a sustainable pace using tools and techniques like Capacity planning, Definition of Ready and empirical data
- Orchestrated the change management and production deployment by collaborating with team and Stakeholders
- Coached the Team in Agile ways of working including self organization, value based user stories, continuous delivery, estimation, Sprint cadence and appreciation culture
- Coached other Scrum Masters of Domain in Agile ways of working including metrics that matter, building teams, backlogs and Stakeholder relationships
- Collaborated with Scrum Masters and Product Owners of the interfacing teams to work ahead, resolve dependencies & issues and align the Sprint goals
- Advocated Squads to keep overcommitment and delivery under check through velocity optimisation, effective Sprint planning and executions techniques
- Fostered innovative technique to drastically bring down the incidents & defect count to maintain high quality work products
- Contributed to Agile Centre of Excellence by offering feedback on training content and promoting Progressive Elaboration model (NAB’s Agile WoW)
- Preparing weekly Governance ppt for Digital Mobile and API Streams
- Discuss Solution Design of all Features to be developed
- Prioritizing the Features from scope of work for the Sprint Planning
- Estimation of Stories and map it to Sprints with reference to Capacity Planning
- Keeping the Confluence and RALLY hygiene in place
- Planning and driving Sprint Review
- Facilitating Sprint Planning sessions with various stakeholders
- Facilitating Product Backlog Refinement/Grooming sessions for the Scrum Team with various stakeholders
- Facilitating all scrum ceremonies with zeal to coach team to continuously imbibe, inspect, and adapt approach (sprint planning, retrospectives, daily stand-ups, etc.)
- Facilitating Retrospectives in a creative way
- Responsible for resolving all impediments/blockers faced by team
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Manage Sprint backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
- Manage the code development lifecycle, from ideas to sprints to deployment
- Track and communicate team velocity and sprint/release progress.
Scrum Master
TATA Consultancy Services (TCS)
10.2021 - 05.2022
- Facilitated Scrum events – sprint planning, backlog grooming, daily scrum, sprint review and sprint retrospective
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Collaborated with Stakeholders, Product Owners, Team members, Technologists and other Scrum Masters to define solutions and drive progress
- Worked effectively with multiple squads both internally and off- shore
- Performed release management activities
- Effectively managed cost, schedule and scope
- Worked with Front end Web ( JAVA, .Net, React ) and Back end (API ) and DB Dev development teams
- Conducted training on SAFe Agile /Scrum frameworks
- To peers and team members
- Served fast paced and complex business program delivering Network Data Monitoring & Reporting solutions
- Weekly Review and Reporting for Development and Operations
- Planning and deriving Sprint Review
- Facilitating Sprint Planning sessions with various stakeholders
- Facilitating Product Backlog Refinement/Grooming sessions for the Scrum Team with various stakeholders
- Facilitating all scrum ceremonies with zeal to coach team to continuously imbibe, inspect, and adapt approach (sprint planning, retrospectives, daily stand-ups, etc.)
- Facilitating Retrospectives in a creative way
- Responsible for resolving all impediments/blockers faced by team
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Manage Sprint backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
- Manage the code development lifecycle, from ideas to sprints to deployment
- Track and communicate team velocity and sprint/release progress
- Enabled continuous improvement increasing the productivity of Scrum teams and the quality of deliverable
- Acted as a strong bridge between Infosys and Telstra (Client) and built high level of trust with Client management and organization
- Coached team members on good practices of Client relationship management
- Collaborated with the Product Owners and Head of Delivery for empirical product planning
- Facilitated Product Owners to formulate and draft Product vision and goals
- Closely worked with Product Managers and Chapter Leaders and anchored resource and financial planning and management
- Anchored Senior Management communication aspects like Newsletters and Program weekly meetings
- Ensured that the scrum events occurred in spirit – Sprint Planning, Daily Scrum, Sprint Reviews and Sprint Retrospectives
- Delivered workshops on refining product backlog and break down of product goal into epics and user stories
- Promoted Scrum values and coached the teams to self-organize, collaborate with Stakeholders, and create high quality software product increments every Sprint
- Helped the teams to create and follow Definition of Done and keep it live
- Engaged Stakeholders to actively participate in Sprint cadence – particularly Sprint Review
- Ensured that execution pathway is clear of obstacles for Scrum teams to deliver value (user stories)
- Promoted the use of tools like Jira, Confluence and SharePoint to raise the transparency of Product artefacts
- Assisted the team with Sprint loading by using guidelines like relative sizing techniques, capacity, and velocity
- Guided the teams to formulate, utilize and update Team Charter.
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
07.2020 - 09.2021
- Led the Sprints and end-to-end delivery of Set Top Box software project in agile ways of working using Scrum framework
- Responsible for resolving all impediments/blockers faced by team
- Working as a Scrum Master and POD Lead
- Created of Functional Requirements Specification Document in Confluence
- Migrated the User stories from Jira to Confluence
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Identification of Modules for Documentation for FRS after each sprint
- Worked on creating the Requirement Traceability matrix
- Initiated approval workflow in HPALM for User Acceptance Test Cases
- Initiated approval workflow in HPALM for Functional Test Cases
- Worked on initiating the Approval Workflow in HP ALM for the Functional Requirement Specifications
- Approved the Approval workflow in HP ALM for Functional Test at the Validation SME level
- Approved the Approval workflow in HP ALM for User Acceptance Test at the Validation SME level
- Detail reviewing of Test Cases to ensure each acceptance criteria in user story has been covered in test Steps in JIRA
- Worked in collaboration with the development and testing team
- Continually improved methods and procedures for processes, documenting and workflow techniques
- Received institutional Scrum training and coaching during organisation’s agile transformation journey
- Actively participated and later led all the scrum events – sprint planning, daily scrum, sprint review and sprint retrospectives
- Spearheaded the integration of various software components to build final shippable software product by leading cross-functional teams (including development teams, Vendor and Customer teams) across Bengaluru, Israel, Sweden, South Korea, Poland, and the US.
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
07.2020 - 09.2021
- Led the Sprints and end-to-end delivery of Set Top Box software project in agile ways of working using Scrum framework
- Responsible for resolving all impediments/blockers faced by team
- Working as a Scrum Master and POD Lead
- Created of Functional Requirements Specification Document in Confluence
- Migrated the User stories from Jira to Confluence
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Identification of Modules for Documentation for FRS after each sprint
- Worked on creating the Requirement Traceability matrix
- Initiated approval workflow in HPALM for User Acceptance Test Cases
- Initiated approval workflow in HPALM for Functional Test Cases
- Worked on initiating the Approval Workflow in HP ALM for the Functional Requirement Specifications
- Approved the Approval workflow in HP ALM for Functional Test at the Validation SME level
- Approved the Approval workflow in HP ALM for User Acceptance Test at the Validation SME level
- Detail reviewing of Test Cases to ensure each acceptance criteria in user story has been covered in test Steps in JIRA
- Worked in collaboration with the development and testing team
- Continually improved methods and procedures for processes, documenting and workflow techniques
- Received institutional Scrum training and coaching during organisation’s agile transformation journey
- Actively participated and later led all the scrum events – sprint planning, daily scrum, sprint review and sprint retrospectives
- Spearheaded the integration of various software components to build final shippable software product by leading cross-functional teams (including development teams, Vendor and Customer teams) across Bengaluru, Israel, Sweden, South Korea, Poland, and the US.
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
07.2020 - 09.2021
- Led the Sprints and end-to-end delivery of Set Top Box software project in agile ways of working using Scrum framework
- Responsible for resolving all impediments/blockers faced by team
- Working as a Scrum Master and POD Lead
- Created of Functional Requirements Specification Document in Confluence
- Migrated the User stories from Jira to Confluence
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Identification of Modules for Documentation for FRS after each sprint
- Worked on creating the Requirement Traceability matrix
- Initiated approval workflow in HPALM for User Acceptance Test Cases
- Initiated approval workflow in HPALM for Functional Test Cases
- Worked on initiating the Approval Workflow in HP ALM for the Functional Requirement Specifications
- Approved the Approval workflow in HP ALM for Functional Test at the Validation SME level
- Approved the Approval workflow in HP ALM for User Acceptance Test at the Validation SME level
- Detail reviewing of Test Cases to ensure each acceptance criteria in user story has been covered in test Steps in JIRA
- Worked in collaboration with the development and testing team
- Continually improved methods and procedures for processes, documenting and workflow techniques
- Received institutional Scrum training and coaching during organisation’s agile transformation journey
- Actively participated and later led all the scrum events – sprint planning, daily scrum, sprint review and sprint retrospectives
- Spearheaded the integration of various software components to build final shippable software product by leading cross-functional teams (including development teams, Vendor and Customer teams) across Bengaluru, Israel, Sweden, South Korea, Poland, and the US.
Project Lead
TATA Consultancy Services (TCS)
11.2019 - 06.2020
- Facilitated Scrum events – sprint planning, backlog grooming, daily scrum, sprint review and sprint retrospective
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Collaborated with Stakeholders, Product Owners, Team members, Technologists and other Scrum Masters to define solutions and drive progress
- Worked effectively with multiple squads both internally and off- shore
- Performed release management activities
- Effectively managed cost, schedule and scope
- Worked with Front end Web ( JAVA, .Net, React ) and Back end (API ) and DB Dev development teams
- Conducted training on SAFe Agile /Scrum frameworks
- To peers and team members
- Served fast paced and complex business program delivering Network Data Monitoring & Reporting solutions
- Weekly Review and Reporting for Development and Operations
- Planning and deriving Sprint Review
- Facilitating Sprint Planning sessions with various stakeholders
- Facilitating Product Backlog Refinement/Grooming sessions for the Scrum Team with various stakeholders
- Facilitating all scrum ceremonies with zeal to coach team to continuously imbibe, inspect, and adapt approach (sprint planning, retrospectives, daily stand-ups, etc.)
- Facilitating Retrospectives in a creative way
- Responsible for resolving all impediments/blockers faced by team
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Manage Sprint backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
- Manage the code development lifecycle, from ideas to sprints to deployment
- Track and communicate team velocity and sprint/release progress
- Enabled continuous improvement increasing the productivity of Scrum teams and the quality of deliverable
- Acted as a strong bridge between Infosys and Telstra (Client) and built high level of trust with Client management and organization
- Coached team members on good practices of Client relationship management
- Collaborated with the Product Owners and Head of Delivery for empirical product planning
- Facilitated Product Owners to formulate and draft Product vision and goals
- Closely worked with Product Managers and Chapter Leaders and anchored resource and financial planning and management
- Anchored Senior Management communication aspects like Newsletters and Program weekly meetings
- Ensured that the scrum events occurred in spirit – Sprint Planning, Daily Scrum, Sprint Reviews and Sprint Retrospectives
- Delivered workshops on refining product backlog and break down of product goal into epics and user stories
- Promoted Scrum values and coached the teams to self-organize, collaborate with Stakeholders, and create high quality software product increments every Sprint
- Helped the teams to create and follow Definition of Done and keep it live
- Engaged Stakeholders to actively participate in Sprint cadence – particularly Sprint Review
- Ensured that execution pathway is clear of obstacles for Scrum teams to deliver value (user stories)
- Promoted the use of tools like Jira, Confluence and SharePoint to raise the transparency of Product artefacts
- Assisted the team with Sprint loading by using guidelines like relative sizing techniques, capacity, and velocity
- Guided the teams to formulate, utilize and update Team Charter.
Project Lead
TATA Consultancy Services (TCS)
11.2019 - 06.2020
NAB’soptimization
- Facilitated Scrum events – sprint planning, backlog grooming, daily scrum, sprint review and sprint retrospective
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Collaborated with Stakeholders, Product Owners, Team members, Technologists and other Scrum Masters to define solutions and drive progress
- Worked effectively with multiple squads both internally and off- shore
- Performed release management activities
- Effectively managed cost, schedule and scope
- Worked with Front end Web ( JAVA, .Net, React ) and Back end (API ) and DB Dev development teams
- Conducted training on SAFe Agile /Scrum frameworks
- To peers and team members
- Served fast paced and complex business program delivering Network Data Monitoring & Reporting solutions
- Weekly Review and Reporting for Development and Operations
- Planning and deriving Sprint Review
- Facilitating Sprint Planning sessions with various stakeholders
- Facilitating Product Backlog Refinement/Grooming sessions for the Scrum Team with various stakeholders
- Facilitating all scrum ceremonies with zeal to coach team to continuously imbibe, inspect, and adapt approach (sprint planning, retrospectives, daily stand-ups, etc.)
- Facilitating Retrospectives in a creative way
- Responsible for resolving all impediments/blockers faced by team
- Constant engagement with Product Owner, Dev Leads, Scrum Master from other teams and various other stakeholders
- Empowered teams to self-organize and grow cross-functionality
- Manage Sprint backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
- Manage the code development lifecycle, from ideas to sprints to deployment
- Track and communicate team velocity and sprint/release progress
- Enabled continuous improvement increasing the productivity of Scrum teams and the quality of deliverable
- Acted as a strong bridge between Infosys and Telstra (Client) and built high level of trust with Client management and organization
- Coached team members on good practices of Client relationship management
- Collaborated with the Product Owners and Head of Delivery for empirical product planning
- Facilitated Product Owners to formulate and draft Product vision and goals
- Closely worked with Product Managers and Chapter Leaders and anchored resource and financial planning and management
- Anchored Senior Management communication aspects like Newsletters and Program weekly meetings
- Ensured that the scrum events occurred in spirit – Sprint Planning, Daily Scrum, Sprint Reviews and Sprint Retrospectives
- Delivered workshops on refining product backlog and break down of product goal into epics and user stories
- Promoted Scrum values and coached the teams to self-organize, collaborate with Stakeholders, and create high quality software product increments every Sprint
- Helped the teams to create and follow Definition of Done and keep it live
- Engaged Stakeholders to actively participate in Sprint cadence – particularly Sprint Review
- Ensured that execution pathway is clear of obstacles for Scrum teams to deliver value (user stories)
- Promoted the use of tools like Jira, Confluence and SharePoint to raise the transparency of Product artefacts
- Assisted the team with Sprint loading by using guidelines like relative sizing techniques, capacity, and velocity
- Guided the teams to formulate, utilize and update Team Charter.
Project Lead
TATA Consultancy Services (TCS)
11.2019 - 06.2020
Education
Bachelor of Technology - Computer Science And Engineering
Gautam Buddh Technical University
Unnao, Uttar Pradesh, India07-2011
Skills
- Offering 12 years of overall experience in Software Development Lifecycle with relevant core competencies including Project & Program management and Scrum framework, Agile principles & delivery practices, coaching teams to self organize & deliver at a sustainable pace, facilitating the value flow through to final delivery, collaborate with Product Owners & Senior leadership on iterative product planning & delivery, facilitating workshops to build product backlog & prioritization, Jira-Confluence integration & dashboard creation, dependency management, release planning & production deployments, Stakeholder engagement, risk management and Client relationship
- Resource Allocation
- Workflow Analysis
- Sprint Planning
- Meeting facilitation
- Agile Best Practices
- Software process management
- Backlog management
- Customer interaction
- Leading scrum meetings
- Project Management
- Effective customer communication
- Software Development Lifecycle
- Scrum processes
- Risk Identification
- Presentation Skills
- Customer requirements analysis
- Requirements Gathering
- Stakeholder Management
Education Certifications
- Bachelor of Technology (Electronics & Communications), RGM College of Engineering & Tech, India
- Scrum.org certified “Professional Scrum Master I (PSM I)”, 09/2021, 97.5%
- Progressive Elaboration (PE) Model
Professional Highlights
BuddhScrum.org. Received an “acknowledgement and thank you“ personal call directly from the Executive.
artefactsartefactsartefacts
Passport & Visa Information
Passport Number: Z6562307
Place of Issue: Lucknow
Issued on: 31-01-2022
Validity: 30-01-2032
Visa Type: TSS 482
Nominated Occupation: ICT Support Engineer- 263212
Visa Grant Number: 1859542553352
Date of Visa Grant: 14 January 2023
Visa End Date: 14 January 2025
Certification
- Professional Scrum Master I [PSM I]
References
References available upon request.
Timeline
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
06.2022 - Current
Scrum Master
TATA Consultancy Services (TCS)
10.2021 - 05.2022
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
07.2020 - 09.2021
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
07.2020 - 09.2021
Scrum Master & Delivery Lead
TATA Consultancy Services (TCS)
07.2020 - 09.2021
Project Lead
TATA Consultancy Services (TCS)
11.2019 - 06.2020
Project Lead
TATA Consultancy Services (TCS)
11.2019 - 06.2020
Project Lead
TATA Consultancy Services (TCS)
11.2019 - 06.2020
Bachelor of Technology - Computer Science And Engineering
Gautam Buddh Technical University
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