Ritika Bhatt
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
6
6
years of professional experience
Work History
Food Service Assistant
Calvary Health Care
08.2023 - 01.2024
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
Food Service Assistant
BlueCross Tarralla
05.2023 - 01.2024
- Adhering to strict food safety guidelines and maintaining high standards of hygiene in the kitchen and food preparation areas.
- Regularly cleaning and sanitizing food preparation areas, dining areas, and kitchen equipment to maintain a clean and safe environment.
- Interacting with residents in a positive and respectful manner while taking meal orders, addressing concerns, and ensuring their dining experience is pleasant.
- Working closely with care staff to ensure that residents' nutritional needs are met, and communicating any concerns or observations related to residents' eating habits.
- Seeking feedback from residents and staff to improve the quality of food services and implement any necessary changes.
Customer Service
AJ'S Pizza
03.2023 - 04.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Support Executive
Concentrix
09.2022 - 12.2022
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Food Service Assistant
Accor Hotels
09.2024 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Prepared fresh, appetising meals according to dietary guidelines and menu specifications.
Industrial Trainee
Pride Plaza Hotel
02.2021 - 04.2021
- Assembled products according to changing daily work orders and specific customer needs.
- I have experienced working in the support centres, communication sectors, public dealing sectors and customer service centre.
Industrial Trainee
Crowne Plaza
07.2019 - 07.2019
- Assembled products according to changing daily work orders and specific customer needs.
- Adhere to all hotel rules and policies.
- Contacted appropriate hotel departments to resolve guest issues or concerns.
Education
Master of Science - Social Work (Qualifying) Student
Excelsia College
Excelsia University College12.2026
Bachelor of Arts - Hospitality Management
BCIHMCT
06.2022
Skills
- Contract Management
- Waste Reduction
- Priority Management
- Business Administration
- Customer Service and Assistance
- Consulting Supervisors
Reference
Babita Uniyal
Manager, AJ's Pizza
Phone: +61 0451982240
Anuj Gandhi
Chef Manager, Olympic Park Hotel
0470166657
Timeline
Food Service Assistant
Accor Hotels
09.2024 - Current
Food Service Assistant
Calvary Health Care
08.2023 - 01.2024
Food Service Assistant
BlueCross Tarralla
05.2023 - 01.2024
Customer Service
AJ'S Pizza
03.2023 - 04.2023
Customer Support Executive
Concentrix
09.2022 - 12.2022
Industrial Trainee
Pride Plaza Hotel
02.2021 - 04.2021
Industrial Trainee
Crowne Plaza
07.2019 - 07.2019
Bachelor of Arts - Hospitality Management
BCIHMCT
Master of Science - Social Work (Qualifying) Student
Excelsia College
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