Ritika Dhawan
Recruitment Consultant
Perth,WA
Summary
Passionate and dedicated Recruitment Consultant with a strong focus on training, supporting, and guiding hiring managers to enhance their recruitment and workforce planning capabilities. Adept at leading and mentoring colleagues, fostering collaboration, and ensuring best practices in hiring processes. Committed to driving strategic talent acquisition, streamlining recruitment workflows, and building high-performing teams by equipping stakeholders with the knowledge and tools they need to succeed. Experienced in driving change within recruitment processes, including the successful implementation of Vervoe and the transition away from traditional phone screenings. Skilled in understanding and addressing resistance to change, bringing hiring managers on a journey to adopt new technologies and methodologies to improve efficiency and outcomes.
Overview
9
9
years of professional experience
Work History
Recruitment Consultant - People & Culture
WA Primary Health Alliance
Perth, WA
06.2022 - Current
- Manage end-to-end recruitment processes, including job briefing, advertising, screening, interviewing, compliance, background checks and onboarding.
- Collaborate with hiring managers to understand workforce needs and provide strategic recruitment advice.
- Develop and implement effective sourcing strategies to attract high-quality candidates.
- Coordinate and conduct Vervoe assessments to evaluate candidates based on role-specific competencies.
- Ensure compliance with WAPHA's recruitment policies, employment legislation, and industry best practices.
- Maintain talent pipelines to proactively address current and future hiring needs.
- Utilise applicant tracking systems and recruitment platforms to streamline hiring processes and enhance candidate experience.
- Support diversity, equity, and inclusion initiatives in recruitment strategies.
- Provide training and guidance to hiring managers on best practices for recruitment and selection.
- Manage agency partnerships and contractor engagements as required.
- Facilitate salary negotiations, employment contracts, and onboarding procedures to ensure a smooth transition for new hires.
Recruiter - Talent Acquisition
TSA Group
09.2021 - 06.2022
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Facilitated new employee orientations to foster positive team attitude.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Operated and maintained applicant tracking and candidate management systems.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Drafted Contracts for Onboarded Candidates
Customer Service & Sales Consultant
TSA Group- Alinta Energy
03.2021 - 09.2021
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Provided information about available products and services including membership details and purchase advantages.
- Received average of 30 inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Retail Customer Service Representative
EG Group, Caltex
03.2019 - 12.2020
- Cash Handling.
- Maintaining Planogram updates.
- Entering Fuel Deliveries into system while ensuring correct fuel prices
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained excellent track-record of Product Upselling and increased Daily sales.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Interpreted management directives to define and document administrative staff processes.
- Reported daily fuel drive off's to Police.
Customer Service Assistant
BP Retail
09.2017 - 02.2019
- Stock Take & Inventory
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered prompt service to prioritize customer needs and conflict resolution.
- Developed strategy and managed market communications that drove product demand.
- Assisted call-in customers with questions and orders.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Achieved Certificates and appreciation for excellent customer service.
Store Crew
Red Rooster
08.2016 - 02.2019
- Organised and replenished supplies at food stations to optimize team performance.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained composure and work quality while under stress.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day
Event Staff Member
Spark Event Group
05.2017 - 09.2018
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
- Analyzed performance and trends to recommend program improvements.
- Interfaced with clients to understand event objectives.
- Confirmed proper balance of cash boxes following ticket sales, maintaining top accuracy.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties
Education
Bachelor of Business - International Human Resources Management
Charles Darwin University
Darwin, NT, Australia 03.2017 - 20201
Diploma - Architectural Designs
RICCS
India 06.2015 - 2016.02
High School Year 12 - Financial Marketing Management
Bahadur Chand Munjal Private School
India 04.2013 - 2015.05
Skills
Vervoe
LinkedIn Recruiter
SEEK Talent Search
HRIS & ATS Platforms
Oracle & Smart Recruiters
Microsoft Office Suite
Staff education and training
Administrative & Compliance Management
Complaint resolution
Report preparation
White & Blue Collar Recruitment
Policy and procedure writing
In-person and online interviewing
Stakeholder Engagement
References
Professional Referee:
Kelley Buckley
Talent Manager at TSA Group
1/31 Troode street, West Perth WA 6005
Email- kelley.buckley@tsagroup.com.au
Contact Number- +61499275657
Professional Referee:
Jake Smith
Customer Service and Sales Manager at TSA Group
1/31 Troode street, West Perth WA 6005
Email- jake.smith2@tsagroup.com.au
Contact Number- +61411738834
Professional Referee:
Shannon Vries
Store Manager at EG Group Caltex
Palmerston, Darwin, Northern Territory
Email- ksvries@gmail.com
Contact Number- +61400728680
Academic Referee:
Dr Susan Bandias
Lecturer of Human Resources Management
Charles Darwin University
Asia Pacific College of Business and Law
CDU Casuarina Campus, Ellengowan Drive, Brinkin,
Northern Territory, Australia 0811
Email-susan.bandias@cdu.edu.au
Contact Number- +61438842600
Timeline
Recruitment Consultant - People & Culture
WA Primary Health Alliance
06.2022 - Current
Recruiter - Talent Acquisition
TSA Group
09.2021 - 06.2022
Customer Service & Sales Consultant
TSA Group- Alinta Energy
03.2021 - 09.2021
Retail Customer Service Representative
EG Group, Caltex
03.2019 - 12.2020
Customer Service Assistant
BP Retail
09.2017 - 02.2019
Event Staff Member
Spark Event Group
05.2017 - 09.2018
Bachelor of Business - International Human Resources Management
Charles Darwin University
03.2017 - 20201
Store Crew
Red Rooster
08.2016 - 02.2019
Diploma - Architectural Designs
RICCS
06.2015 - 2016.02
High School Year 12 - Financial Marketing Management
Bahadur Chand Munjal Private School
04.2013 - 2015.05
Similar Profiles
YiTing Karen YangYiTing Karen Yang
Queensland Fruit Fly Senior Field Team Supervisor at Department of Primary Industries and Regional Development WAQueensland Fruit Fly Senior Field Team Supervisor at Department of Primary Industries and Regional Development WA
Larisha Sajhwani-VaswaniLarisha Sajhwani-Vaswani
Native English Teacher at Alliance Primary SchoolNative English Teacher at Alliance Primary School
Katie SorensenKatie Sorensen
Telephonic Triage Nurse at Commonwealth Care Alliance- Primary CareTelephonic Triage Nurse at Commonwealth Care Alliance- Primary Care