Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Ritika Rajbhandari

Rockdale,NSW

Summary

Dynamic and innovative professional with a proven track record in enhancing customer satisfaction and team efficiency, notably at BP Caringbah. Skilled in conflict resolution and a creative problem solver, adept at leading teams and adapting to new challenges. Excels in clear communication and maintaining high service standards, driving significant improvements in customer engagement.

Overview

7
7
years of professional experience

Work History

Barista

Novotel
08.2024 - Current
  • Provided exceptional customer service, handling inquiries and complaints with professionalism.
  • Monitored equipment performance and performed basic maintenance tasks.
  • Managed cash register operations with accuracy and integrity.
  • Demonstrated flexibility by covering shifts and performing tasks outside of primary responsibilities.
  • Prepared and served coffee, espresso drinks, blended coffees, or teas.

Wheelchair Agent

Blue Collar Recruitment
02.2023 - Current
  • Assisted passengers with reduced mobility throughout the airport, ensuring safe and timely transport to gates, check-in and baggage claim areas.
  • Provided exceptional customer service while maintaining professionalism and compassion in a face-paced environment.
  • Coordinated with airline staff and followed airport protocols to meet flight schedules and passenger needs.
  • Handled equipment with care and adhered to safety regulations.

Customer Service (CSR)

BP Caringbah
07.2021 - 12.2024
  • Informed customers of promotions and special offers to increase sales.
  • Managed high-volume call center inquiries, ensuring customer satisfaction and issue resolution.
  • Enhanced product knowledge through continuous learning and training sessions.
  • Conducted customer satisfaction surveys to identify areas for improvement.
  • Collaborated with team members to share best practices and improve service levels.
  • Maintained up-to-date knowledge of product offerings to provide accurate information to customers.

Waitstaff

I'M Angus Steak House
01.2021 - 03.2021
  • Elevated guest relations by empowering servers to expertly handle conflicts.
  • Handled end-to-end customer relations from menu presentation through final check close-out.
  • Oversaw server assignments and maintained balanced table numbers.
  • Backed up staff during busy periods with assistance on guests' food and beverage needs.

Waitress

Namaste Restaurant
10.2018 - 12.2020
  • Waitstaff food runner
  • Worked in fast-paced environment, handled multiple priorities and learned new procedures.
  • Performed opening and closing duties such as setting tables and restocking supplies.
  • Trained new waitstaff members on restaurant policies, procedures, and service expectations.

Education

Certificate IV - accounting and bookkeeping

Skyline International college
Burwood, NSW
01.2020

Bachelor - Information Technology

AIH
01.2025

Advance Diploma - IT

Skyline International College
01.2022

Diploma - Information Technology

Skyline International College
01.2021

Skills

  • An effective written and verbal communicator, with the ability to convey information clearly and concisely
  • Flexible mindset for workplace flexibility
  • Quick to embrace challenge and changes in priority, providing significant results and accuracy
  • Open to new ideas and willing to learn new ways of doing things
  • Able to lead a team and work well in a team
  • Independent and self-reliant but also a team player
  • Creative thinker, able to conceptualize innovative solution for complex problems

Language

English Advanced (C1)
Nepali Proficient (C2)

Timeline

Barista

Novotel
08.2024 - Current

Wheelchair Agent

Blue Collar Recruitment
02.2023 - Current

Customer Service (CSR)

BP Caringbah
07.2021 - 12.2024

Waitstaff

I'M Angus Steak House
01.2021 - 03.2021

Waitress

Namaste Restaurant
10.2018 - 12.2020

Bachelor - Information Technology

AIH

Advance Diploma - IT

Skyline International College

Diploma - Information Technology

Skyline International College

Certificate IV - accounting and bookkeeping

Skyline International college

Similar Profiles

CREATE PROFILE
Ritika Rajbhandari