Ritika Sharma

• Developed customized educational programs to enhance student engagement and learning outcomes.
• Conducted needs assessments to identify areas for improvement in curriculum delivery.
• Collaborated with educators to implement best practices in instructional strategies.
• Manage end-to-end application processing with strong focus on data accuracy and compliance
• Communicate effectively with clients, ensuring clear documentation and secure handling of information
• Strengthened stakeholder communication and administrative coordination skills

• Provided exceptional customer support through effective communication and problem-solving skills.
• Collaborated with team members to streamline processes and enhance service delivery.
• Utilized CRM systems to track customer interactions and maintain accurate records.
• Delivered high-quality service while maintaining confidentiality and data accuracy
• Identified patterns in customer inquiries and reported insights to management

• Managed SAP access governance and role-based permissions across ERP, GRC, and Fiori systems for a global client (Bayer), aligned with IAM principles
• Designed and maintained SAP roles and authorisations, including role creation, modification, and optimization
• Managed user access provisioning and de-provisioning using SAP GRC ARM (Access Request Management)
• Performed Segregation of Duties (SoD) analysis and implemented mitigation controls using SAP GRC
• Supported Emergency Access Management (EAM / Firefighter access), including monitoring and log review
• Conducted user access reviews (UAR) and supported internal and external audit activities
• Analysed user activity logs and access data to identify risks and ensure compliance
• Implemented least privilege access controls in collaboration with business stakeholders
• Resolved 250+ access requests monthly via ServiceNow while maintaining 100% SLA compliance.
• Investigated and resolved P1/P2 access and security-related incidents
• Collaborated with global stakeholders to resolve access issues, role modifications, and audit queries.
• Recognised as Performer of the Month for high-quality delivery and client satisfaction