RITISHMA NAPIT
Sydney
Summary
Dynamic hospitality professional with over four years of experience driving exceptional customer service and operational excellence in fast-paced environments. Expertise in managing front desk operations, optimizing guest experiences, and enhancing customer satisfaction through proactive communication and effective multitasking. Proven leadership abilities in team coordination and training, contributing to streamlined workflows and high-quality service delivery. Strong background in reservation management, cash handling, and adherence to safety standards, ensuring a secure and welcoming atmosphere for all guests. Committed to continuous improvement and maintaining top-tier operational efficiency while fostering a positive dining experience.
Overview
3
3
years of professional experience
Work History
Host and Waitress
Zodiac Restaurant and Bar
05.2024 - Current
- Welcomed and seated guests with warmth, fostering a positive dining experience and contributing to a 30% increase in repeat visits
- Managed reservations and optimized seating arrangements to enhance table turnover and improve operational efficiency
- Addressed customer inquiries and concerns proactively, maintaining a 95% customer satisfaction rate
- Collaborated with kitchen staff to ensure accurate order communication and prompt service delivery
Team leader/Cafe allrounder
Bik's Cafe
04.2024 - Current
- Led and motivated a team to deliver exceptional customer service in a high-pressure, fast-paced environment
- Oversaw daily operations, streamlining workflows while maintaining top-tier food and beverage quality standards
- Trained and mentored new team members, ensuring smooth onboarding and adherence to company policies
- Effectively managed inventory, optimizing stock levels to ensure availability while minimizing waste
- Maintained a clean and organized cafe, strictly complying with health and safety regulations
- Collaborated with management to develop and execute strategies that boosted customer satisfaction and team performance
Host/Hostess
De Flamingo Hotel
02.2022 - 07.2023
- Balanced cash drawers with precision and prepared daily bank deposits, maintaining accurate financial records
- Monitored the dining area to ensure a safe, secure, and comfortable environment for guests
- Performed opening and closing procedures efficiently, ensuring smooth daily operations
- Managed reservations and seating arrangements to optimize guest flow and reduce wait times
- Adhered to health and safety guidelines, ensuring compliance with regulatory standards
- Delivered exceptional customer service, fostering a welcoming atmosphere and enhancing guest loyalty
- Boosted demand for menu items through engaging communication and proactive customer interactions
Reception
De Crown inn
02.2022 - 08.2022
- Ability to convey information clearly and professionally, both verbally and in writing
- Friendly, approachable, and dedicated to creating positive experiences for clients and guests
- Skilled in multitasking, managing appointments, and maintaining accurate records efficiently
- Competent in using office software, reservation systems, and basic troubleshooting of office equipment
- Quick thinking and flexibility to address challenges and adjust to changing priorities effectively
- Maintains a polished demeanor, adheres to workplace policies, and works well within a team environment
Education
Bachelor of Business Administration -
Macquarie University
01.2025
High School Diploma -
Deep Boarding High School
Skills
- Leadership Skills
- Strong Communication Skills
- Problem Solving Skills
- Business Development
- Attention to Detail
Timeline
Host and Waitress
Zodiac Restaurant and Bar
05.2024 - Current
Team leader/Cafe allrounder
Bik's Cafe
04.2024 - Current
Host/Hostess
De Flamingo Hotel
02.2022 - 07.2023
Reception
De Crown inn
02.2022 - 08.2022
High School Diploma -
Deep Boarding High School
Bachelor of Business Administration -
Macquarie University
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