Ritu Guliya
Mernda,Australia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Punjabi Kitchen Morley (WA)
Morley, WA
05.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided top quality control and eliminated downtime to maximize revenue.
Bakery Team Member
Woolworth Highgate (WA)
Perthg, WA
02.2022 - 06.2023
- Decorated cakes with icing, writing messages as requested by customers.
- Received orders from customers and fulfilled them accurately.
- Responded promptly to customer inquiries regarding bakery products.
- Packaged baked goods for sale in store or delivery.
- Followed health codes and safety regulations when handling food products.
Customer Service Representative
Westfield (VIC)
South Morang, Victoria
10.2020 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Made outbound calls to obtain account information.
Team Member
Supermarket (VIC)
Sydney , NSW
04.2019 - 09.2020
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
Customer Service Representative
7 Eleven (NSW)
Sydney , NSW
10.2018 - 03.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Masters of professional accounting - Accounting and Finance
Melbourne Institute of Technology
Melbourne, VIC07.2020
Bachelor of Commerce - Accounting And Business Management
Kurukshetra University
India07-2006
Skills
- Physical ability to stand for long period of time
- Professional appearance
- Ability to speak fluently in English
- Goal Oriented, Believe in Creativity and Autonomy
- Complaint Resolution
- Account Updating
- Data Entry
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Data Collection
- Inbound and Outbound Calling
- Call Management
- Report Preparation
- Customer Consulting
- Documentation
- Retail Sales Customer Service
- Flexible and Easily Adjustable in any Environment
- Strong Analytical and Problem Solving Abilities
- Can do attitude
- Account Management
- Administrative Support
- Microsoft Excel
- Microsoft Office Expertise
Roles And Responsibilities
- Interact with customer
- Customer service
- Cash handling and processing sales
- Stock maintenance
- Working in team
- Retail store
- Packing & Filling
- Sales Agent
- Customer problem solver
Availability
Monday to Sunday (Always available on weekend) Casual, Part time, Full time
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Punjabi Kitchen Morley (WA)
05.2022 - 01.2024
Bakery Team Member
Woolworth Highgate (WA)
02.2022 - 06.2023
Customer Service Representative
Westfield (VIC)
10.2020 - 11.2021
Team Member
Supermarket (VIC)
04.2019 - 09.2020
Customer Service Representative
7 Eleven (NSW)
10.2018 - 03.2019
Masters of professional accounting - Accounting and Finance
Melbourne Institute of Technology
Bachelor of Commerce - Accounting And Business Management
Kurukshetra University
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