Ritu Jindal
SYDNEY,NSW
Summary
Client advisor with over 5 years of experience in luxury jewellery and premium retail. Proven ability to sell high-value products while building strong client relationships and delivering exceptional personalized service. Expertise in consultative sales, clienteling, CRM management, and boutique operations, consistently exceeding KPIs and maintaining high standards of professionalism. Committed to helping clients celebrate special moments through premium products and outstanding service.
Overview
4
4
years of professional experience
Work History
Client Advisor
House of Kennedy
SYDNEY, NSW
05.2025 - Current
- Delivered exceptional one-on-one customer service, creating personalized luxury shopping experiences.
- Built strong relationships with clients, resulting in repeat business and loyalty.
- Assisted customers in selecting premium Swiss timepieces based on lifestyle preferences and gifting needs.
- Demonstrated extensive knowledge of luxury watch collections, movements, and materials.
- Consistently exceeded individual and boutique sales targets while maintaining high conversion rates.
- Managed high-value transactions with professionalism and accuracy.
- Presented watches according to luxury visual merchandising standards, enhancing boutique ambiance.
- Conducted watch fittings and arranged servicing through authorized service centers.
Sales Assistant
Gregory
10.2023 - 04.2025
- Achieved and surpassed individual and store sales targets consistently.
- Upsold and cross-sold complementary products to enhance overall customer experience.
- Executed high-value transactions with precision, ensuring customer satisfaction and trust.
- Delivered personalized high-end customer service tailored to unique client needs.
- Developed extensive knowledge of jewellery materials, including gold, diamonds, and certifications, to provide informed customer guidance.
- Built long-term relationships with clients, focusing on VIPs and repeat customers.
- Managed client database, proactively following up for special occasions and new collections to strengthen customer relationships.
- Provided after-sales support, including resizing, repairs, and cleaning guidance.
Sales Assistant
Sunglass Hut
05.2022 - 09.2023
- Presented and sold luxury products, enhancing brand visibility and customer engagement.
- Processed sales transactions accurately and efficiently, ensuring smooth customer experiences.
- Ensured exceptional sales service to achieve high customer satisfaction.
- Assisted customers with fitting and sampling to improve purchasing decisions.
- Provided detailed product information on features, pricing, and availability.
- Organized retail merchandise to reflect brand identity, optimizing product placement for increased sales.
- Analyzed customer feedback to identify trends and improve service quality.
- Supervised employees while maintaining store operations for optimal performance.
Education
Advance Diploma - Interior Design Program
Fashionista
India03-2016
Bachelor of Arts -
Delhi University
India05-2014
Skills
- Product expertise
- Luxury retail management
- Sales and persuasion
- Customer service excellence
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Communication skills
Timeline
Client Advisor
House of Kennedy
05.2025 - Current
Sales Assistant
Gregory
10.2023 - 04.2025
Sales Assistant
Sunglass Hut
05.2022 - 09.2023
Advance Diploma - Interior Design Program
Fashionista
Bachelor of Arts -
Delhi University