Ritu Mehra
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Sales Assistant
Tobacconist Station Group
Kawana
09.2020 - Current
- Customer service, up selling
- Point of sale, Golden Casket terminal
- Tobacco & Golden casket legislation
- Eftpos, money handling & banking
- Visual merchandising for gift wares
- Ordering and replenishing stock
- Opening and closing procedures
- Maintaining store cleanliness and presentation
Café Manager
Aero Court Café
Brisbane
06.2013 - 09.2020
- Company Overview: Brisbane
- Menu planning, portion control, insuring flavour conformity
- Planning Rosters, budgets, accounts, banking & payroll
- Scheduling stock orders, deliveries and stock take
- Food handling & preparation
- Maintaining compliance & appropriate records for Department of Health standards
- Focus on customer service and service standards for returned business
- Front of house, customer service
- Strict hygiene procedures, coordinating waste removal and pest control
- Pricing & organising external catering for conferences, functions & events
- Brisbane
Sales Representative
Oceania Customer Interaction Services
Melbourne
08.2009 - 03.2013
- Company Overview: Melbourne
- Sales team member, cultivating new and existing customers
- Outbound sales to existing customers
- Inbound calls for new customers
- Data entry for CRM internal software programs
- Phone support for customer queries and problems solving
- Achieved and planned weekly and monthly KPI sales targets
- Contributed to developing sales strategies, identifying customer needs
- Handling a diverse range of customers from residential to business sectors.
- Appointment setting for potential buyers with the marketing team
- Product knowledge and an understanding of competitors products
- Quote and negotiate prices and credit terms
- Prepare contracts and record orders
- Sales reports providing feedback for marketing of new or established products
- Product presentations by telemarketing, video, training aids & promotional events
- Use e-business technology.
- Melbourne
- Received the Most Committed sales agent award
- Received the Most improved agent award
- Recognised and appointed reserve support person for managers in their absence
- Part of the five-degree sales training, client mapping, identifying needs, effective presentation and closing of a sale
Assistant Manager
Truffles
Melbourne
07.2008 - 08.2009
- Company Overview: Melbourne
- Assisted with the preparation, production of products
- Following company specifications and instructions
- Treat and process raw materials and ingredients (flour, oil, sugar, yeast, water, etc.)
- Preparing different dough mixtures according to recipes and baker’s guidance
- Applying decorative finishes
- Fill and maintain stock levels
- Manage spoilage, turnovers and inventory of stocks and goods
- Selling products
- Processing invoices and credits
- Plan promotions and strategies to generate growth in sales
- Clean, maintain and make simple repairs to bakery equipment
- Melbourne
Timeline
Senior Sales Assistant
Tobacconist Station Group
09.2020 - Current
Café Manager
Aero Court Café
06.2013 - 09.2020
Sales Representative
Oceania Customer Interaction Services
08.2009 - 03.2013
Assistant Manager
Truffles
07.2008 - 08.2009