Ritu Patel

• Managing accounts receivable tasks and emails;
• Generating and issuing invoices via TechOne;
• Processing Bank Journals;
• Assist with month-end processes;
• Assisting with the processing of payments and reconciliations;
• Manage accounts receivable activities- Including credit control of overdue payments
• Set-up and onboard new suppliers in TechOne;
• Bank reconciliations
• Following-up on overdue Debts
• Verifying and receipting income into the finance system
• Preparation of invoices and generating account statements
• Provide excellent client service by responding to and resolving queries in a timely manner
• Monitor outstanding invoices and proactively following up with clients
• Participate in improvement projects to streamline the accounts receivable process and identify areas for performance improvement
• Other duties as required for fulfillment of the role
• Creating service bookings and claiming participant funds in PRODA;
• Preparing weekly service booking / SIL reports;

• Accounts Processing - provider invoices and client reimbursements; creating service bookings and processing claims on the NDIS portal
• Managing client's NDIS funds
• Resolving discrepancies and missing information with provider invoices in a timely fashion
• Maintaining client records in CRM (currently Careview)
• Liaising with NDIA with client plan queries and self-education
• Intake and induction of new clients
• Maintain positive relationships with clients (and carers) in assisting with utilization of their NDIS Plan, their Support Budgets/Balances and achieving their goals
• Comprehension of NDIS Operational Guidelines, Reasonable & Necessary requirements and Price Guide

• Raising of invoices to various individuals and entities and associated follow up of outstanding monies including co-payments associated with Veterans Health Care and Commonwealth Home Support Payment plans;
• Submitting invoices to claiming portals as necessary;
• Reconciling and monitoring the payment of all invoices and promptly taking collection action to achieve collection targets and to ensure a positive cash flow;
• Weekly reporting on the value and status of all outstanding invoices;
• Liaising with clients and agencies by telephone and email to resolve payment queries and irregularities;
• Generating claims for payment via DVA and NDIS websites for services provided to veterans and other clients, matching service plans and field worker worksheets to ensure the accuracy of claims;
• Reconciling of DVA and NDIS payments;
• Assisting in the collation of documents for auditing and other external reporting;
• Assisting with changing and improving the accounting function;
• Other duties as directed by the Chief Executive Officer and/or other Managers;
• Assisting the Finance Manager and Finance team as required;
• Other accounts related tasks as required

• Accounts preparation and payroll process
• Manage workflow to ensure all deadlines are met
• Reconciliation of bank accounts, loans, other general ledger accounts
• Preparation of end of Month workpapers
• General assistance within the administration team, such as occasionally answering incoming phone calls
• Ensure claims and reporting are accurate and timely
• Continuously strive to achieve industry compliance and best practice
• Ensure all data and information is current and NDIS Plans are reviewed regularly
• Maintain current knowledge of NDIS Quality and Safeguards, and proactively drive your personal learning and growth
• Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values
• Ability to interpret invoices & troubleshoot errors
• Understanding of or ability to rapidly acquire knowledge of the funding breakdown & pricing guide
• Allocate the correct categories for providers Identify error on invoices from other providers
• Monthly updates on budgetary, tracking and reporting to directors
• Understanding of using Plan Management technology software and Office applications
• Ability to work autonomously and being accountable
• Excellent attention to detail and a passion for helping others
• Ad hoc duties as required

Accounts preparation and payroll process

• Reconciliation of bank accounts, loans, other general ledger accounts
• Preparation of end of Month workpapers

• Ensure claims and reporting are accurate and timely
• Continuously strive to achieve industry compliance and best practice
• Ensure all data and information is current and NDIS Plans are reviewed regularly
• Maintain current knowledge of NDIS Quality and Safeguards, and proactively drive your personal learning and growth
• Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values
• Ability to interpret invoices & troubleshoot errors
• Understanding of or ability to rapidly acquire knowledge of the funding breakdown & pricing guide
• Allocate the correct categories for providers Identify error on invoices from other providers
• Monthly updates on budgetary, tracking and reporting to directors
• Understanding of using Plan Management technology software and Office applications
• Ability to work autonomously and being accountable
• Excellent attention to detail and a passion for helping others
• Ad hoc duties as required

• Talking to the customers on call and solving issues with their mobile plans
• Make a bookings and update records on database after calls
• Keep update with current and new data plans
• Checking and replying to the emails from the customers
• Reporting issues to the manager