RITU RAUT
Perth,WA
Summary
Branch Manager at STATE BANK OF INDIA with a strong history of meeting business targets and improving customer satisfaction. Skilled in sales strategy and market analysis, successfully implemented initiatives that increased revenue and motivated teams. Focused on delivering exceptional service quality and building robust client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Manager
STATE BANK OF INDIA
AMRITSAR, PUNJAB
06.2020 - 06.2022
Achieved all business budgets for deposits, advances, profit, and cross-selling initiatives.
Reviewed policies to enhance customer service and drive profitability.
Ensured high-quality customer service by evaluating staff performance against agreed TAT.
Managed customer grievances effectively to improve satisfaction levels.
Implemented sales strategies in collaboration with Regional Manager to boost revenue.
Developed promotional campaign suggestions to attract new business opportunities.
Tracked competitor activities and adapted strategies to maintain market competitiveness.
Fostered team motivation to uphold high standards of customer service excellence.
Education
Bachelor of Science - Computer Science
MAHARSHI DAYANAND UNIVERSITY
ROHTAK HARYANA INDIA05-2011
Skills
- Sales strategy and market analysis
- Customer service and relationship management
- Policy review and performance evaluation
Certification
- The qualification and employment described above meets the requirements of nominated occupation Financial Institution Branch Manager(ANZSCO Code : 149914) as assessed by Skilled Migration Assessment Body Vetassess dated 20 September,2023
Languages
English
Professional
Eligible to work in Australia
- Full Work Rights
Timeline
Branch Manager
STATE BANK OF INDIA
06.2020 - 06.2022
Bachelor of Science - Computer Science
MAHARSHI DAYANAND UNIVERSITY
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