Ritu Singh
Darra,Australia
Summary
I seek to obtain a challenging career within a firm where I can further develop my skills and assist that firm achieve its aims and objectives. One of my many goals has always been to strive to do my best in whatever situation that arises. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Tasty Thai Queen Victoria & Australia on Collins (Victoria)
01.2008
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Little India Southbank Melbourne (Victoria)
01.2007
- improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Customer Service
Dominos Pizzeria Chandigarh India
01.2007
Customer Service
Pizza Hut Chandigarh India
01.2006
Customer Service
Delhi International Call Centre
01.2005
Educator Leader
Kids Club Childcare
01.2021 - 10.2022
- Enhanced toddler development by implementing age-appropriate, play-based learning activities.
- Mentored and trained new educators to promote best practices in early childhood education.
- Designed and implemented individualized learning plans for each child to support their unique needs.
- Supported children''s emotional well-being through empathetic communication, positive reinforcement, and guidance on social interactions.
- Enhanced fine motor skills by introducing various art projects, puzzles, and manipulative toys in the classroom setup.
- Created a welcoming atmosphere within the classroom by displaying children''s artwork and accomplishments prominently throughout the space.
- Collaborated with other educators in planning school-wide events like holiday celebrations or cultural activities that enriched the toddlers'' learning experiences.
Supervisor
Woolworth’s Oxley (Queensland)
01.2009 - 01.2017
- For the past six years I have been employed with Woolworth’s
- I have worked my up and now I supervise staff and perform the following duties:
- Key Responsibilities:
- Customer service supervisor duties
- Dealing with customer enquiries and issues
- Rectify customer complaints
- Balancing registers
- Money handling in cash office
- Pickups and data entry
- Manage and delegate task to staff
- Payroll and costing in office
- RSA license (responsible service of alcohol)
Supervisor
Flemington Racecourse (Victoria)
11.2010 - 11.2010
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Apex Institute of Childcare
Brisbane10.2022
High School Diploma -
Meridian School of Hospitality Managment
Melbourne02.2010
Skills
- Business Development
- Inventory Control
- Schedule Development
- Strategic Planning
- Staff Management
- Policy Enforcement
Key Competencies Skills
- Extensive experience and deep understanding of customer service and retail.
- Proven experience providing support and advice to line management.
- Fluent in English, Punjabi and Hindi.
- Very hard working, enthusiastic, reliable, punctual and energetic employee who has a proven ability to learn new things quickly with a positive and flexible attitude.
- History of experience in supervising and managing staff.
- Specialisations
- Supervising and management
- Prioritising tasks
- Takes pride in work
- Exceptional time management skills.
Personal Qualifications
- diploma in early childhood education and care
- Diploma in Hospitality Management (Commercial Cookery, The Meridian International Hotel School Melbourne), 2009
- High School Diploma Saint Soldier International Private School Chandigarh, India 2006
- Completed a Queensland recognised RSA course 2014
- Completed a Barista course at the Australian Barista School 2015
- Qualifies First Aid and CPR
Hobbies and Interests
I am passionate about cooking, music, traveling, health and fitness, exploring the world and spending my days off with friends and family.
Timeline
Educator Leader
Kids Club Childcare
01.2021 - 10.2022
Supervisor
Flemington Racecourse (Victoria)
11.2010 - 11.2010
Supervisor
Woolworth’s Oxley (Queensland)
01.2009 - 01.2017
Supervisor
Tasty Thai Queen Victoria & Australia on Collins (Victoria)
01.2008
Supervisor
Little India Southbank Melbourne (Victoria)
01.2007
Customer Service
Dominos Pizzeria Chandigarh India
01.2007
Customer Service
Pizza Hut Chandigarh India
01.2006
Customer Service
Delhi International Call Centre
01.2005
High School Diploma -
Apex Institute of Childcare
High School Diploma -
Meridian School of Hospitality Managment
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