Ritvik Chugh
Dandenong ,Victoria
Summary
Motivated student seeking opportunity to gain hands-on experience. Proven to conceptualize, plan and manage successful business operations. Adaptable to new methods and ready to help team members. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
1
1
year of professional experience
Work History
Customer Service
Shiv Shakti Stationary
Jalandhar , Punjab
07.2021 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Human And Community Services
Southern Cross Education Institute
North Melbourne, VIC08.2025
High School Diploma -
M.G.N Public School
Jalandhar, Punjab, India07.2021
Skills
- Special Requests
- Pickups and Deliveries
- Customer Inquiries
- Critical Thinking
- Product Sales and Promotion
- Manual Pricing
- Punctual and Dependable
- Self-Motivated and Disciplined
Additional Information
• Working with Children Check and Police Check
• References available on request
Timeline
Customer Service
Shiv Shakti Stationary
07.2021 - 03.2022
Bachelor of Science - Human And Community Services
Southern Cross Education Institute
High School Diploma -
M.G.N Public School
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