Riuroa (Queenie) Waa
Brisbane,Australia
Summary
Dynamic professional with extensive experience at Woolworths, excelling in customer relations and quality control. Proven track record in training and development, fostering teamwork, and implementing effective processes. Recognized for enhancing operational efficiency and maintaining high standards, ensuring customer satisfaction through exceptional communication and reliability.
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Overview
27
27
years of professional experience
Work History
Cleaner
Citipointe Church
Brisbane, Australia
07.2017 - 02.2025
- Removed office trash, cleaned desktops and dusted technology.
- Used special cleaning chemicals to sanitize high-traffic areas.
- Kept entryways, common areas and public spaces presentable and clean.
- Restocked bathroom and breakroom supplies nightly.
- Maintained solid working relationships with clients and co-workers.
- Responded promptly to emergency clean-up requests.
- Cleaned office areas to meet client standards and expectations.
- Disinfected high-touch areas such as door handles and light switches.
- Cleaned exterior spaces such as sidewalks, patios, or entryways by sweeping or pressure washing.
- Refilled soap dispensers, paper towel holders, and toilet paper dispensers as necessary.
- Reported damages or maintenance issues to appropriate personnel promptly.
- Wiped down surfaces, including countertops, tables, and desks.
- Cleaned and sanitized restrooms, ensuring adequate supplies were available.
- Polished metal fixtures to improve their appearance.
- Removed waste paper and other trash from premises to designated area.
- Washed windows and mirrors for streak-free finish.
- Maintained inventory of cleaning supplies and replenished when low.
- Operated floor-cleaning machines like buffers or carpet extractors safely.
- Dusting furniture, shelves, and other surfaces to keep areas clean.
- Swept and mopped floors in various rooms and hallways.
- Vacuumed carpets and rugs to maintain tidy appearance.
- Removed cobwebs from corners and ceilings using dusters or vacuums with attachments.
- Responded swiftly to requests for emergency clean-ups due to spills or accidents.
- Restocked toiletries and supplies after cleaning activities.
- Washed windows and mirrors using water and soap for pristine finish.
- Cleaned furniture and floors using solvents, brushes and powered equipment.
- Moved furniture, equipment and supplies manually and with trolleys.
- Prepared cleaning solutions using water and detergents.
- Requested supplies for out-of-stock cleaning items.
- Cleared dirt, spills, or dust from carpets using steam or vacuum cleaners.
Production Line Assembly Worker
Snap Fresh
Brisbane, Australia
03.2016 - 04.2017
- Learned new processes for assembly and equipment operations to support overall factory success.
- Verified completed product functionality as part of routine quality assurance protocol.
- Supported quality control efforts by reporting identified product defects to supervisory personnel.
- Moved raw materials to prepare for processing and product assembly.
- Boxed, padded and labeled finished work for easy and secure transportation.
- Followed all safety guidelines and procedures to prevent accidents or injuries on job site.
- Monitored machinery for any malfunctions or issues that required attention.
- Adjusted machine settings based on product requirements or changing conditions in work environment.
- Adapted quickly to changes in production schedules, priorities, or assigned tasks.
- Participated in ongoing learning opportunities to stay current with industry trends, technology advancements, and best practices.
- Inspected finished products for defects or non-conformance issues.
- Operated various machinery and equipment safely and efficiently.
- Maintained clean, safe, and organized workspace throughout shifts.
Process Worker/ Teamleader
Kerry's Ingredients
Brisbane, Australia
03.2009 - 10.2015
- Coordinated with third-party vendors, such as appraisers and title companies, to obtain necessary documentation.
- Identified potential issues or discrepancies in loan files and worked to resolve them promptly.
- Performed quality control checks on processed loans before submission to underwriting departments.
- Identified and labeled all specimens according to protocols.
- Uphold strict confidentiality standards for sensitive and proprietary information.
- Received and inspected all products per day.
- Assisted in training new processors on company procedures and best practices.
- Organized electronic filing systems for efficient document storage and retrieval.
- Participated in team meetings to discuss strategies for improving department efficiency, productivity, and customer satisfaction.
- Maintained high level of customer service by addressing client inquiries and concerns.
- Managed paperwork for all processing.
- Helped keep inventory counts accurate by documenting movements and completing cycle counts.
- Prevented breakdowns with consistent maintenance practices and independently completed routine repairs to quickly restore functioning.
- Inspected, cleaned and sanitized work areas to remove safety hazards and reduce production errors.
- Set up, calibrated, and adjusted production equipment to desired speed and material flow.
- Completed basic repairs for malfunctioning machines and scheduled preventative maintenance.
- Inspected finished products to verify conformance to quality standards.
- Resolved defects by correcting products and removing sub-standard items from line.
- Packaged, sealed and transported finished items for shipping.
- Prepared for production runs by breaking down, assembling, and calibrating equipment.
- Trained new employees regarding machine operation, company standards and product manufacturing.
Bakery/Deli Manager
Woolworths
Paihia, New Zealand
03.1998 - 11.2008
- Fostered positive work environment by encouraging teamwork and open communication among staff members.
- Evaluated competitor offerings to stay informed on industry trends.
- Collaborated with marketing team on promotional campaigns to boost sales.
- Maintained clean workspaces by implementing sanitation procedures in accordance with industry standards.
- Developed new recipes and menu items based on market demand and seasonal trends.
- Implemented quality control measures to ensure consistent product taste and presentation.
- Established relationships with vendors, negotiating contracts for better pricing and delivery options.
- Conducted performance evaluations of staff members, providing feedback for growth and development.
- Prepared reports summarizing bakery performance metrics for upper management review.
- Created budgets for labor, supplies, equipment repairs, and other expenses.
- Analyzed sales data to identify opportunities for growth and improvement.
- Coordinated with other departments within business to meet goals and expectations.
- Handled customer inquiries, complaints, and special requests professionally and efficiently.
- Attended trade shows, conferences, or workshops to stay current on industry developments.
- Oversaw staff hiring, training, and scheduling to maintain skilled and efficient team.
- Trained employees on proper use of equipment to minimize accidents and improve efficiency.
- Fulfilled correct portion size on orders to prevent shrink.
- Monitored inventory levels, ordering supplies as needed to prevent stockouts or waste.
- Ensured compliance with food safety regulations through regular inspections and staff education.
- Managed daily bakery operations, ensuring smooth workflow and customer satisfaction.
- Adhered to and promoted food safety regulations and guidelines.
- Informed and educated department associates about current and upcoming promotions.
- Determined departmental financial needs and developed budgets for expenditures.
- Prepared executive reports using operational, output and revenue data.
- Hired qualified employees using targeted strategies to reach candidates.
- Managed daily workloads by organizing schedules and delegating tasks.
- Addressed business risks through assessments and mitigation strategies.
- Observed industry patterns and trends to inform hiring and training decisions.
- Eliminated resource waste through monitoring and improved controls.
- Kept paperwork updated with internal standards and legal requirements.
- Simplified decision-making with detailed reports for executive team.
- Improved productivity after reviewing and modifying operations and workflows.
- Developed strategies and plans for new product development.
- Maximized employee performance with hands-on training and close mentoring.
- Investigated customer complaints, identifying and changing processes to remove faults.
Education
Kamo High School -
Kamo High School
WhangareiSkills
- Customer relations
- Reliability
- Training and development
- Quality control
- Communication skills
- Administration and reporting
- Excellent communication
- Surface sanitization
Additional Information
Certificate 3 Processing Work, Open License, Bluecard, Yellowcard
References
- Natasha Patrick, Supervisor, Citipointe Church, 0405490122, Npatrick@citipointechurch.com
- Caroline Tupe, Production Manager, Kerry's Ingredients, 0433763583, Carolinetupe@hotmail.com
Timeline
Cleaner
Citipointe Church
07.2017 - 02.2025
Production Line Assembly Worker
Snap Fresh
03.2016 - 04.2017
Process Worker/ Teamleader
Kerry's Ingredients
03.2009 - 10.2015
Bakery/Deli Manager
Woolworths
03.1998 - 11.2008
Kamo High School -
Kamo High School