Riva King

Hospitality Training:Gain expertise in delivering exceptional service, focusing on meal coordination, dietary management, and recreational activity support.
Develop skills in maintaining a clean and welcoming environment, ensuring residents' comfort and satisfaction.

Personal Care Training:Learn how to support residents with daily activities such as personal hygiene, mobility assistance, and medication management.
Build strong communication skills to effectively interact with residents, families, and the care team.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.

A Hospitality Officer in aged care plays a crucial role in ensuring the comfort and satisfaction of residents by providing exceptional service. This position requires a compassionate and dedicated individual who can manage the hospitality needs of residents while maintaining a respectful and supportive environment.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.