Rivan Christianto Pratama
Mile End,Australia
Summary
Hospitality professional with 5+ years of experience across Front Office, Food & Beverage, and Housekeeping operations. Currently pursuing a Master of International Hotel Management in Adelaide, with the goal of transitioning into the Front Office department. Skilled in guest interaction, problem resolution, teamwork, and service delivery. Seeking a Guest Service Agent role to strengthen operational knowledge in PMS & HMS such as Infor, Tera and Opera Cloud, reservation procedures, and guest experience management, while progressing toward Duty Manager responsibility within the next 2–3 years.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Terrace Hotel Adelaide
Adelaide, SA
02.2025 - Current
- Greeting guests and delivering a positive dining experience.
- Taking orders, serving meals and beverages, and managing dietary requests.
- Maintaining clean and organised dining areas.
- Processing payments and orders using POS systems.
- Working collaboratively with front-of-house, bar, and kitchen teams.
Houseman / Public Area / Room Attendant
LUXXE Outsourced Hotel Services | On site The Terrace Hotel Adelaide
Adelaide, SA
12.2024 - 02.2025
- Maintaining cleanliness in lobbies, corridors, meeting rooms, and public areas.
- Supporting housekeeping, room preparation, and supply movement.
- Addressing operational issues promptly to ensure guest comfort.
Houseman
Adelaide Marriott Hotel
Adelaide, SA
10.2024 - 12.2024
- Ensuring clean, safe, and organised public spaces.
- Assisting housekeeping teams and responding to guest needs.
- Maintaining hotel cleanliness standards consistently.
Assistant Manager
D'Amor Exclusive Timoho
Yogyakarta, Indonesia
06.2023 - 06.2024
- Overseeing hotel operations for 20+ rooms including front desk, housekeeping, and F&B.;
- Leading and scheduling a team of more than eight staff.
- Managing guest complaints, events, and operational issues.
- Conducting inspections to ensure cleanliness and regulatory compliance.
- Supporting budgeting, inventory, and performance reporting.
Front Desk Receptionist
D'Amor Exclusive Timoho
Yogyakarta, Indonesia
07.2021 - 06.2023
- Managing check-ins, check-outs, and room reservations.
- Handling guest inquiries and complaints.
- Coordinating with housekeeping and other departments.
- Processing billing and payment transactions.
Housekeeper
D'Amor Exclusive Timoho
Yogyakarta, Indonesia
12.2019 - 07.2021
- Conducting room inspections and maintaining cleanliness standards.
- Managing housekeeping schedules and supplies.
- Improving cleaning efficiency through new procedures.
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management School
Adelaide, SA09-2026
Bachelor of Information Systems -
Universitas Kristen Duta Wacana
Yogyakarta, Indonesia06-2019
Skills
Hard Skills
Front Office operations & guest service
PMS: TERA(Traveloka Cloud system basis), Infor (HMS) , Opera(Opera exposure via training)
POS & inventory systems: Infrasys
Check-in/check-out & reservation support
Cash handling & payment processing
Microsoft 365 (Word, Excel, Outlook)
Canva (basic visual content/brand collateral)
F&B service including events support
Soft Skills
Communication & teamwork
Time management & multitasking
Problem-solving & complaint handling
Upselling & guest engagement
Leadership & staff supervision
Attention to detail
Certification
Responsible Service of Alcohol (RSA)
References
References available upon request.
Timeline
Food and Beverage Attendant
The Terrace Hotel Adelaide
02.2025 - Current
Houseman / Public Area / Room Attendant
LUXXE Outsourced Hotel Services | On site The Terrace Hotel Adelaide
12.2024 - 02.2025
Houseman
Adelaide Marriott Hotel
10.2024 - 12.2024
Assistant Manager
D'Amor Exclusive Timoho
06.2023 - 06.2024
Front Desk Receptionist
D'Amor Exclusive Timoho
07.2021 - 06.2023
Housekeeper
D'Amor Exclusive Timoho
12.2019 - 07.2021
Master of International Hotel Management -
Blue Mountains International Hotel Management School
Bachelor of Information Systems -
Universitas Kristen Duta Wacana