River Barker
Hobart
Summary
I have over 14 years of Australian and overseas customer service experience. Credentials range from a five year aviation career, supervisor roles associated with guest services and senior positions within the hospitality industry. I have realocated to Tasmania to commence studying full time a bachelor of social work, which was influenced by experience creating meaningful connections and collaboration in the workplace. I strongly desire new challenges and endeavours within a creative space, I have a natural love for interior design and take pride in the visual aspects of a business.
Overview
8
8
years of professional experience
Work History
Events Team Member
Gypsy Grind Coffee
11.2021 - Current
- Collaborated with owner in event marketing & social media.
- Visuals and design (interior/exterior such as seating area within marquee and floral and tapestry placements within van).
- Set up event facilities and coffee equipment.
- Oversaw event operations
Head Barista and Business All Rounder
Wonky Loaf
02.2021 - 10.2022
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Daily operations of cafe, including cash handling and depositing.
- Email and telephone liaison with external wholesale groups and customer enquiries.
Guest Services Supervisor
Whistler Blackcomb
02.2018 - 02.2020
- Greeted visitors and customers upon arrival at resort reception building, offered assistance and answered questions in regards to all areas of Whistler Blackcomb
- Supervised teams of up to 10 ticket window, ski lift and guest service agents.
- Resolved guest dissatisfaction and provided ongoing support/training to staff.
Flight Attendant
Virgin Australia
06.2015 - 02.2018
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Provided safety and comfort of customers onboard aircraft both domestic and internationally (first aid, aviation med & RSA certified).
- Offered personalised assistance to children, elderly and passengers with special needs.
Education
Social Work
University of Tasmania
Hobart, TAS2028
Certificate III - Aviation (Flight Operations)
Aviation Australia
Brisbane, QLD04.2012
Skills
- Empathy and nuanced learning approach
- Leadership and team building
- Verbal and written communication
- Ability to critically think and respectfully receive professional guidance
Timeline
Events Team Member
Gypsy Grind Coffee
11.2021 - Current
Head Barista and Business All Rounder
Wonky Loaf
02.2021 - 10.2022
Guest Services Supervisor
Whistler Blackcomb
02.2018 - 02.2020
Flight Attendant
Virgin Australia
06.2015 - 02.2018
Social Work
University of Tasmania
Certificate III - Aviation (Flight Operations)
Aviation Australia
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